Interventional Psychiatry Support Specialist

About the Role

At Lightheart Mental Health, a member of Transformations Care Network (TCN), we are dedicated to enhancing access to top-tier mental health care in our communities. Our Interventional Psychiatry Support Specialists (Medical Assistant) play a vital role in delivering direct client care, utilizing innovative technology to help clients overcome depression, anxiety, and OCD. This position is integral to our mission of providing transformative mental health care, with a focus on interventional services like Transcranial Magnetic Stimulation (TMS) Therapy, Spravato, and Ketamine treatments.

Responsibilities

• Administer TMS treatments following physician protocols, ensuring client comfort and safety.
• Perform psychiatric rating scales, document outcomes, and report potential adverse events to the physician.
• Schedule and manage client appointments, adapting to their needs and making necessary adjustments.
• Assist with client intake, preparation, and support for various treatments, including vitals, care coordination, and insurance verification.
• Accurately record client information and session notes, completing superbill documentation promptly.
• Provide compassionate support to clients with depression and other disorders, demonstrating effective communication skills.
• Deliver excellent client care while adhering to company policies and regulatory requirements.
• Troubleshoot client comfort and equipment setup during treatments.
• Collaborate with interventional psychiatry vendors for seamless coordination.
• Provide support and treatment coverage at all interventional service sites.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED (required)
• Associate or Bachelor’s Degree (preferred)
• 1+ years of medical office experience (preferred)
• Medical Assistant certification (preferred)
• Knowledge of medical authorizations (preferred)
• Completion of TMS Certification during training
• Understanding of medical terminology
• Compliance with HIPAA regulations
• CPR Certified (or willing to obtain certification)
• Ability to provide coverage for treatments at nearby clinics (preferred)

Benefits

• Competitive compensation and comprehensive benefits package, including medical, dental, vision, and low-cost virtual care.
• Dependent and domestic partner coverage.
• 401K retirement plan.
• Opportunities for continuous learning and career growth in a supportive environment.
• Comprehensive onboarding and ongoing educational resources.

Pay

The hourly compensation range for this role is $20 – $28. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role.