Intervention Support Specialist

Responsibilities

• Utilize motivational interviewing and strength-based approaches to complete needs assessments and develop individualized service plans reflecting participants’ self-identified goals and needs
• Build and maintain consistent mentoring relationships that foster trust, accountability, emotional development, and positive decision-making
• Provide case management support to address immediate stabilization needs including crisis response, service coordination, and connection to community resources
• Provide ongoing mentorship and developmental support that helps youth build life skills, strengthen decision-making, and work toward long-term personal, educational, and employment goals
• Connect youth and families to essential services including education, employment and workforce development, housing resources, behavioral health services, and other supportive programs
• Maintain a consistent schedule to support participant engagement and progress toward service plan goals which can include home visits, school meetings and visits, community contacts, and field trips
• Support youth in developing life skills such as problem-solving, conflict resolution, goal setting, communication, and accountability
• Provide crisis intervention, de-escalation, and stabilization support as needed to ensure the safety and well-being of youth and families
• Aid youth in navigating systems including schools, probation, workforce programs, and community-based services
• Collaborate with internal programs to ensure youth have access to wraparound services including therapy, group programming, mentorship opportunities, and extracurricular activities
• Serve as a mandated reporter and adhere to all child safety, ethical, and confidentiality requirements
• Participate in weekly supervision with the Manager of Intervention Support Services
• Manage an individual caseload of participants receiving mentorship and/or case management services
• Attend departmental meetings, agency-wide staff meetings, trainings, and community meetings as required
• Assist with program activities, outreach efforts, and community-based events to support youth engagement and overall program success

Requirements

• A minimum of two (2) years experience working with at-risk youth and families in a community-based, trauma-informed, social service setting
• Or a Bachelor's Degree in Social Work, Human Services, Youth Development, or related field
• Demonstrate ability to work effectively with youth, families, and communities from diverse ethnic, racial, cultural, and socioeconomic backgrounds
• Strong interpersonal skills with the ability to communicate in a respectful, engaging, and strength-based manner
• Ability and willingness to provide community-based direct services
• Ability to work a flexible schedule, including evenings and weekends
• Proficiency in Microsoft Office and comfortable using technology and data systems to support program operations and evaluation
• Must successfully pass an extensive background check
• Valid driver’s license, reliable automobile, and current insurance required