Internet Sales Specialist (A–Z Sales) | High-Performance Automotive | East Coast Toyota

Key Responsibilities

• Respond immediately to all internet, phone, and digital inquiries
• Build rapport and establish trust through phone, text, and email communication
• Conduct full needs assessments to match customers with the right vehicle
• Present vehicle options, pricing, and payment structures
• Handle objections and guide customers through the buying process
• Ask for the deposit and secure the deal prior to showroom visit
• Cook up showroom appointments for final delivery and paperwork
• Maintain complete and accurate CRM records for all interactions
• Follow up consistently to maximize closing ratios and customer retention
• Work closely with sales management to ensure deal structure and profitability

Performance Expectations & Accountability

• Manage high-volume lead flow with no missed opportunities
• Maintain strict CRM discipline and follow-up processes
• Drive appointment show rates and closing ratios
• Contribute to gross profit through proper deal structuring
• Execute consistent follow-up for unsold leads and past customers
• Support internal marketing efforts through database engagement and retention

What We’re Looking For

• Previous automotive sales or high-performing BDC experience required
• Strong phone presence and ability to build value
• Proven ability to close, not just set appointments
• Highly organized and process-driven
• Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.)
• Strong written communication (text/email) skills
• Competitive, self-motivated, and results-driven mindset

Compensation & Benefits

• Aggressive compensation plan with strong earning potential
• Performance-based bonuses tied to appointments, shows, and sales
• Medical, dental, and vision benefits
• 401(k) retirement plan
• Paid time off
• Employee vehicle purchase program
• Career advancement opportunities — we promote from within

Schedule

Full-time position with evenings and Saturdays required.