Internet Sales Representative wanted at Livermore Ford Lincoln Alfa Romeo Maserati

About the role

Gill Auto Group is a rapidly growing company serving the Gilroy, Tracy, Madera, Kerman, Livermore communities in Northern California and the Kailua community in Hawaii. We are dedicated to providing a supportive and growth-oriented environment for our employees.

Responsibilities

• Communicates effectively with Internet customers and prospects via phone, email, or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of Internet-generated customers.
• Directs customers to product information resources, including those available on the Internet.
• Aids customers in selecting vehicles.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks email frequently and responds to inquiries immediately.
• Delivers messages intended for other departments promptly.
• Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all Internet sales inquiries personally.
• Maintains an ongoing customer database to capture repeat business.
• Keeps abreast of new products, features, accessories, and their benefits to customers.
• Attends product and sales training as requested by sales manager.
• Schedules first service appointment.
• Attends sales meetings.
• Maintains professional appearance.
• Performs other tasks as assigned.

Qualifications

• Two or more years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write, and understand safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate effectively in one-on-one and small group situations.
• Knowledge of federal, state, and local laws governing retail automobile sales.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Mathematical skills including addition, subtraction, multiplication, division, and the ability to calculate rates, ratios, and percentages.
• Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Benefits

• Medical
• Vision
• Dental
• 401K
• Paid Vacation
• Training
• Free College Education for employees and their families

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can accommodate various work hours to suit the needs of the position and the individual.