Internet Sales Representative/Consultant

About the Role

The Internet Sales Consultant acts as the digital engine of our sales floor. By blending high-level automotive expertise with a mastery of digital CRM tools, this role transforms online inquiries into high-value appointments and closed deals. You’ll architect a seamless, modern buying experience for every guest who reaches out, using email, phone, and chat simultaneously.

Toyota is one of the most trusted and in-demand brands on the road—online shoppers come in already believing in the product, which makes your job about relationship, not persuasion. Gresham is a growing community in the Portland metro area where digital-first buyers are increasingly the norm. Swickard is one of the fastest-growing dealer groups in the country, ranked Top 5 in North America for reputation in the automotive industry. We invest in process, tools, and training so our internet team can perform at a high level from day one.

Our HEART values—Honor, Engage, Anticipate, Respond, Thank—are the foundation of how we engage every guest, online or in person. We see the internet desk as a launching pad, not a silo. Strong Internet Sales Consultants grow into floor sales, finance, and sales management roles at Swickard.

Responsibilities

• Screen incoming leads to determine their interest level and potential fit for the dealership's inventory.
• Engage with leads through email, phone, and online chat to provide information, answer questions, and build rapport.
• Guide leads through the sales process, from initial contact to closing the deal.
• Maintain accurate records of customer interactions and sales activities in the dealership's CRM system.
• Stay up-to-date on the dealership's inventory and effectively communicate the features and benefits of each vehicle.
• Create social media posts, reels, and stories to support online marketing efforts.
• Perform other duties as assigned.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness, optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Proven experience in e-commerce or online sales.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM software and other sales tools.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Knowledge of the automotive industry and sales processes.
• Strong attention to detail and organizational skills.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and supplemental coverage options.
• Paid time off and paid holidays.
• Career path—strong Internet Sales Consultants grow into floor sales, finance, and sales management roles at Swickard.
• Ongoing training and professional development.
• Employee vehicle purchase and service discounts.
• A positive, collaborative team culture where your digital skills are genuinely valued.