Internet Sales Consultant/ Client Portfolio Sales Consultant

Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

About The Role

Our BMW dealership in Westlake is seeking an Internet Sales Consultant/Client Portfolio Sales Consultant. In this position, you will contribute to the success of Rusnak Group by effectively coordinating internet-originated inquiries from prospective clients to achieve sales goals. You will also manage client portfolios, providing exclusive, dedicated sales representation to current and former clients and their referrals by engaging in the selling of new and pre-owned vehicles, products, and services.

Responsibilities

• Successfully manage internet sales and profit objectives, developing and adjusting sales goals to achieve company and franchise sales targets.
• Proactively work with sales consultants, General Sales Manager (GSM), and/or General Manager (GM) to develop action plans to correct performance and exceed sales goals.
• Analyze market and franchise data to identify growth opportunities and develop strategic plans.
• Monitor sales and profitability weekly and monthly to ensure strategic goals are met.
• Effectively manage e-business processes and procedures, ensuring data accuracy and compliance with governmental requirements.
• Ensure timely reporting of e-business activity to management.
• Proactively participate in the company’s strategic planning process and implement corporate plans.
• Adhere to corporate CRM requirements, ensuring accurate accountability and increasing lead-to-appointment conversions.
• Build, manage, and develop a sales portfolio by providing an enhanced, personalized customer experience to encourage brand loyalty and retention.
• Consistently meet or exceed sales objectives, including selling or leasing a pre-agreed monthly minimum of vehicles.
• Assist clients with vehicle selection by understanding their needs and explaining product features, benefits, and optional equipment.
• Offer test drives, obtain proper identification, and follow all company policies regarding test drives.
• Ensure all closed deals are forwarded to the Finance and Insurance Manager with properly completed paperwork.
• Prepare sold vehicles for delivery and ensure clients fully understand vehicle operations, warranties, and paperwork.
• Introduce clients to the Service Department team and schedule their first service appointment.
• Follow up on all post-delivery items (e.g., tag/title work, "we-owes," special requests) to meet or exceed client expectations.
• Maintain strong working relationships with management, team members, and internal/external clients.

Requirements

• A minimum of 3 years of experience in sales or a similar position within the automotive industry.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills (bilingual in English and Mandarin/Cantonese or another language is an asset).
• Current California Driver License with a satisfactory Department of Motor Vehicle driving record.
• Current California Sales License.

Benefits

• Professional development opportunities.
• Competitive pay based on commission.
• Comprehensive health coverage (medical, dental, vision, life, long-term disability).
• Employee Assistance Program.
• 401(k) Retirement Plan.
• Sick pay, vacation, and holiday pay.
• Employee Wellness Program.
• Flexible Spending Account.
• Employee Referral Bonus Program.
• Employee discounts and perks.