Internet Sales Consultant

Essential Duties

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of Internet-generated customers.
• Sells/leases and delivers a minimum required units per month.
• Directs customers to Nissan, Hyundai, or Genesis information resources, including those available on the Internet.
• Assists customers in selecting vehicles.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notify customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all Internet sales inquiries personally.
• Maintains an ongoing customer database to capture repeat business.
• Knows and understands the federal, state, and local laws that govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories etc., and their benefits to customers.
• Attends product and sales training as requested by sales manager.
• Schedules first service appointment.
• Attends sales meetings.
• Maintain professional appearance.
• Other tasks as assigned.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Requirements

• 1-2 years experience selling a product or service
• Excellent ability to manage and build relationships
• Demonstrated ability to meet and exceed acquisition goals
• Advanced skills in communicating, selling and negotiating
• Unrelenting drive to understand and meet prospective customer needs
• Familiarity with CRM systems and Microsoft Office Suite

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retail benefits
• Employee discounts