Internet Sales Consultant

Essential Duties

• Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
• Holds thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of Internet-generated customers.
• Sells/leases and delivers to an established goal.
• Directs customers to product information resources, including those available on the Internet.
• Aids customers in selecting vehicles.
• Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks email frequently and responds to inquiries immediately.
• Delivers messages intended for other departments promptly.
• Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Takes photos of dealership inventory for use on the dealership site.
• Maintains an ongoing customer database to capture repeat business.
• Knows and understands the federal, state and local laws that govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Knows and understands new products, features, accessories etc., and their benefits to customers.
• Attends product and sales training as requested by sales manager.
• Schedules first service appointment.
• Attends sales meetings.
• Maintains a professional appearance.

Qualifications

• High school diploma or equivalent.
• Experience in retail automobile sales or related field.
• Strong interpersonal and communication skills.
• Knowledge of dealership products and services.
• Ability to work independently and manage multiple tasks.
• Proficient in using computers and software applications relevant to the position.