International Payroll, Principal HR Coordinator

This role is crucial in ensuring the accurate and timely distribution of associate compensation across multiple international markets. The Principal HR Coordinator will apply a deep understanding of end-to-end financial transaction processes and regulatory requirements to execute time-sensitive activities, from key transaction entry to final calculation and comprehensive reconciliation. A core focus will be resolving complex associate inquiries with a customer-focused approach to build our brand and create an optimal associate experience.

Responsibilities

• Global Payroll Processing & Compliance:
  • Perform daily, time-sensitive payroll operations tasks including new associate entry, termination processing, retroactive payments, adjustments, and stop payments.
  • Calculate accurate final compensation for departing associates.
  • Format and interface various financial files into the designated processing system.
  • Execute scheduled and ad-hoc audits of financial data to maintain compliance with established standards.
  • Mitigate risk while ensuring execution on core responsibilities with high quality and minimal errors.
  • Assist in year-end regulatory reporting and preparation.
• Reconciliation & Error Resolution:
  • Post and reconcile associate compensation, benefit, and deduction transactions.
  • Review system output for errors and make necessary corrections in the processing system.
  • Generate and drive practical solutions to solve existing issues and prevent future problems.
  • Process overpayments and stop payments.
• Associate and Partner Support:
  • Proactively seek solutions that anticipate and address internal customer needs.
  • Modify or customize responses to individual stakeholders when answering compensation questions and resolving issues.
  • Assist HR Help Desk representatives in handling and following up on complex inquiries.
  • Collaborate with HR Partners to resolve errors and maintain accurate information in the processing system.
• Professional Conduct:
  • Hold self accountable for demonstrating company values, modeling excellence, and doing the right thing.
  • Navigate through the organization to get things done, utilizing formal and informal channels.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience in a financial transaction or operations role.
• At least 2 years of experience with Microsoft Office or G Suite.

Qualifications

• Bachelor’s Degree or military experience.
• Fundamental Payroll Certification (FPC) and/or Certified Payroll Professional (CPP).
• Strong understanding of end-to-end payroll operations and regulatory compliance across multiple markets.
• Understanding of the gross-to-net calculation, including pre/post-tax deductions and taxable benefits.
• Familiarity with compensation and benefit programs.
• Experience with the Workday HR System.
• Experience with case management systems.
• Fluent in Spanish and/or Portuguese.
• Working knowledge of international payroll processing.
• Strong verbal and written communication skills, with the ability to tailor communications to listener needs.
• Working knowledge of ADP Global View or similar large-scale global payroll processing systems (e.g., Streamline, Celergo).
• Proven problem-solving, analytical, and decision-making skills.
• Ability to embrace new systems and process enhancements.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• Plano, TX: $56,800 - $64,800
• Richmond, VA: $56,800 - $64,800

Candidates hired to work in other locations will be subject to the pay range associated with that location. The actual annualized salary amount offered will be reflected solely in the candidate’s offer letter.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.