International Client Service Specialist

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

Responsibilities

• Assist the Relationship Manager with developing and expanding the assigned portfolio aligning with the Bank’s strategy.
• Provide Relationship Manager with support in order to gather information to find new business opportunities.
• Gather all required documentation to submit new account opening packages to the corresponding team.
• Complete assigned call logs to cross-sell Bank’s products and services on a timely basis.
• Provide excellent customer service by assisting new and existing customers via phone or in person, ensuring their requests are completed and/or forwarded to the appropriate areas.
• Support the Relationship Manager with all account activity reports/programs (ECS, investigations, ECS RFIs, KYC, etc.) to ensure accounts are in good standing with compliance.
• Follow up with customers who are pending supporting documentation for BSA requirements.
• Assist the Relationship Manager during business travel to ensure the portfolio is serviced effectively.
• Assist the Relationship Manager in other duties and projects as assigned.
• Complete the annual training program assigned.
• Perform other functions and/or duties as assigned.

Requirements

• Associate’s Degree in Business Administration or related field, or equivalent experience.
• Three (3) years of experience in the banking industry or in a customer service field.
• Advanced computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Bilingual in both English and Spanish, with the ability to fluently speak, understand, read, and write both languages.
• Strong verbal and written communication skills, with the ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management, and prioritizing skills.
• Strong customer service skills, ensuring satisfaction of both internal and external customers.
• Knowledge of selling and cross-selling techniques to provide customers with the bank’s products and services.
• Ability to proactively analyze client portfolios to ensure all products and services are offered.
• Intermediate knowledge of related State and Federal banking compliance regulations and operational policies.
• Ability to work with supervision while performing duties.
• Ability to work in a team environment, ensuring performance goals are met.
• Ability to understand and comprehend instructions, procedures, and policies, ensuring compliance with the Bank’s policies and procedures.
• Intermediate knowledge of the bank’s operational activities, terminology, and products and services.

Benefits

• Competitive base salary plus variable compensation.
• Paid time off.
• 401k with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, and Vision insurance.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site cafeteria.