Internal Support Agent - Part-Time

Essential Functions/Job Duties

• Respond to incoming field requests via phone, email, or ticketing system
• Ensure that all interactions are handled professionally and in accordance with PetIQ’s operational and service standards
• Evaluate and guide field teams regarding issues, concerns, and incidents
• Aid our field staff with amending records, providing coupons, processing refunds, and documenting adverse events
• Aid in product replacements
• Maintain detailed records of support requests and troubleshooting steps
• Assist with communication between retail partners and field teams
• Facilitate and administer field equipment
• Diagnose and resolve basic technical issues with hardware, software, and peripherals
• Assist with onboarding tasks, such as setting up user accounts, workstations, and email configurations
• Participate in on-duty rotation (After-hours and weekend)
• Facilitate the resolution of complex issues through appropriate channels

Minimal Qualifications

• 1+ years of customer service experience
• 1+ years as an agent at a consumer call center
• 1+ years of basic computer skills/software
• Familiarity with Apple products & Microsoft Office
• Excellent communication and interpersonal skills
• Ability to learn new technical details quickly to ensure familiarity with the PetIQ clinics and the veterinary industry

Education Requirements

• A High School Diploma or General Education Degree (GED)

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to work a flexible schedule
• Weekends are required

Company Overview

Our Mission is to become the most trusted ally for pet parents and a leading authority in pet health and wellbeing. Our promise is to deliver smarter health and wellbeing solutions that are innovative, accessible, educational and always effective.

Closing

PetIQ is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, familial status, domestic partnership or civil union status, military or veteran status, disability, medical condition, genetic information, or any other characteristic protected by federal, state, or local law. We believe in providing equal opportunities for all qualified individuals and strive to create a work environment free from discrimination, harassment, and retaliation.