Passenger Support Agent: Part-time

Munich Airport NJ LLC (MANJ) is an US-based subsidiary of the renowned German Airport Operator Munich Airport. On behalf of the Port Authority of New York and New Jersey (PANYNJ), Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management of the recently opened Terminal A at Newark Liberty International Airport (EWR).

About the role

You will be part of a great team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise, customer service and personality.

Responsibilities

• Assist and ensure positive passenger flow at all touchpoints to ensure that the lines at the security checkpoint in Terminal A move efficiently throughout the journey up to the distribution point into the TSA controlled area
• At the checkpoint and other assigned locations throughout the terminal, answer questions, direct passengers, and resolve issues in a timely manner
• Report directly to the Terminal Duty Manager but will also liaise with and get direction from the Lead Security Checkpoint Agent throughout your shift

Requirements

• High School Diploma or equivalent certificate
• Aviation background is a plus
• High level of independence and responsibility
• Basic knowledge of MS Office
• Professional appearance and attitude
• Elevated ability to multitask
• Previous role in a frontline customer service setting is a plus

Skills

• Ability to speak a second language is a plus

Benefits

• Health, Vision, Dental insurance (eligible from day 1)
• 401(k) plan with company match (eligible after six months of service)
• Long-term and short-term disability insurance
• Life insurance
• Employee Assistance Plan (EAP)
• Paid time off and 12 paid holidays
• International working environment
• Team that embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate

Pay

The base salary for this role is $21.25 per hour. Base salary is part of a total rewards package which also includes the opportunity for annual salary increases and bonuses.