Passenger Service Agent / Part-Time
About the Role
The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport while maintaining a positive attitude.
- Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
- Interpret identification labels along with baggage and cargo routing tags.
- Ensure that all work areas (check-in, lobby, gate, baggage) are organized and functional.
- Make announcements, check baggage, and assign seats in the gate area.
- Adhere to safety, security, and compliance protocols, including workplace health and safety rules.
Requirements
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Bilingual English/Spanish is a plus.
- Computer skills required for using computer-based systems to perform primary job duties.
- Proficient in reading, writing, and speaking English with excellent communication skills.
- Must be able to stand for long periods at the ticket counter and gate check-in areas.
- Must pass a pre-employment drug screen.
- Flexible schedule required.
About Us
Menzies Aviation has been a critical partner in the global aviation industry since 1833, delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents. At the heart of our business is our people.
We are committed to providing a safe working environment and enforce a Substance Misuse Policy, including regular testing for alcohol and drugs.
Menzies Aviation is an equal opportunity employer, striving to create an inclusive working environment where everyone feels valued and can reach their full potential.