Internal Service Advisor - Land Rover Santa Monica

At Land Rover Santa Monica, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future.

Responsibilities

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time".
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes and OSHA right-to-know.
• Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.

Requirements

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Authorized to work in the USA.
• Able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
• Performs duties and responsibilities in a safe manner.

Pay

Compensation: $25/hourly. The Internal Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $17.05.