Service Advisor - Jaguar Land Rover San Jose

Job Description

Summary

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Cookordination with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Qualifications

• At least 2 + years experience as a Service Advisor in a high volume dealership setting.
• Experience with Jaguar/Land Rover brand.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO 2+.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• All applicants must be authorized to work in the USA
• Valid Driver's License and good driving record.

Additional Information

(The Service Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule

Full Time
Monday through Saturday availability
Sundays off