Internal Candidates Only- Product Lead

About the role

We are seeking a Product Lead to own a product area end-to-end—from problem discovery through requirements, design, delivery, and post-launch success measurement—with no split between strategy and execution. The role sits at the intersection of patient/customer needs, clinical stakeholders, and engineering, translating ambiguous problems into build-ready requirements, and owning whether releases actually move the metrics they were meant to move. AI fluency is core to how the work gets done: the Product Lead uses AI tools daily for prototyping, research synthesis, and drafting specs and release materials to compress idea-to-validation cycles from weeks to days.

Responsibilities

• Own a product area end-to-end: discovery, requirements, prioritization, delivery, and post-launch iteration.
• Design features through to customer-validated, build-ready designs.
• Translate customer, clinical, and internal stakeholders input into requirements and acceptance criteria.
• Define success metrics at discovery and evaluate whether releases achieved them post-launch.
• Run and synthesize user research (interviews, support themes, usage data) into actionable decisions.
• Collaborate daily with engineering as an embedded partner.
• Use AI tools to prototype, synthesize research, and draft specs, PRDs, and release materials.
• Maintain a high-level understanding of PaceMate products and services.
• Draft first-pass training call-outs or marketing talking points to support go-to-market.
• Convert engineering deliverables into release notes and flag training/marketing follow-up.
• Analyze, access, input, and retrieve data to support department operations toward achieving organizational goals.

Requirements

• Bachelor's degree in a related field, or combination of equivalent years of experience.
• 3–5 years of product experience with demonstrated end-to-end ownership of a feature or product area.
• Current, hands-on use of AI tools within a product workflow, with a work sample to show (prototype, spec, or research synthesis).
• Demonstrated ability to define and evaluate product success metrics post-launch.
• Experience working cross-functionally with engineering, design, and go-to-market teams in a remote/virtual setting.
• Strong written communication skills, with a track record of clear product documentation.
• Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.
• Connectivity: Maintain a reliable, high-speed internet connection at your residence.
• Must reside and work exclusively within the contiguous United States.
• Must legally be eligible to work in the United States.
• May require limited travel based on the needs of the business.

Preferred Qualifications

• Experience in healthcare software, including familiarity with HIPAA and EMR/EHR integration concepts.
• Experience building or testing customer engagement or clinical workflow platforms.

Physical Requirements

• Consistently required to remain in a stationary position working at a computer.
• Constantly operate a computer and other office equipment.
• Frequently communicate with customers and employees via voice and video.
• Must be able to exchange accurate information and effectively utilize voice over internet protocol.
• Repetitive motions using fingers and forearms in data entry.

Benefits

• Health and Prescription coverage
• Dental and Vision insurance
• Long-Term Disability and Short-Term Disability
• AD&D (Accidental Death & Dismemberment) insurance
• Flexible Spending Account (FSA)
• Healthcare Savings Account (HSA)
• 401k Retirement Savings Plan
• Discount Program
• Employee Assistance Program
• Financial Wellness Program
• Paid Time Off
• Legal Insurance
• Hospital Indemnity, Critical Illness, and Accident Coverage

Pay

Target compensation range: $145,000 - $160,000

About the Company

PaceMate® is a pioneering force in cardiac remote monitoring and data management, driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Vendor-neutral and EMR-agnostic, PaceMate connects every major device manufacturer into a single platform that sits on top of any EHR. More than 2.3 million patients are managed on the industry’s only research-grade cardiac dataset, validated by 33 peer-reviewed publications, powering AI-driven clinical and operational analytics.