Senior Product Manager, Matching
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content.
From description: first paragraph about Realtor.com mission etc. That's about the role? Could be "About the role". Then "What you'll own" bullet list: matching model, Answer-to-Claim and agent handoff experience, smaller improvements, Claim Rate and Assignment Rate. That's responsibilities. Then "What you won't own today" maybe also responsibilities? Could be part of responsibilities.
Then "What you'll do" bullet list: Own the roadmap..., Partner..., Work..., Triage..., Track..., Coordinate..., Represent... That's responsibilities as well.
Then "Education & Experience" list: 8+ years..., Experience..., Comfort..., track record..., Strong..., You'll coordinate..., Bachelor's degree..., [Preferred...] Experience in real estate... That's qualifications/requirements.
Then "How We Work:" paragraph about in-person collaboration. Could be maybe "About the role" or separate? Not a standard heading; maybe we can include under "About the role" or "Benefits"? Not exactly. Could be omitted if not matching headings. But we need to preserve substantive info; we could put under "About the role" as description of work environment.
Then "How We Reward You:" list of benefits. That's Benefits section.
Then "Do the best work of your life at Realtor.com®" paragraph about culture etc. Could be part of About the role or maybe separate but not a standard heading; we could incorporate into About the role.
Then diversity statement is EEO boilerplate; we should remove.
Thus sections:
- About the role: include mission description, maybe "How We Work:" and "Do the best work..." paragraphs.
- Responsibilities: combine "What you'll own" and "What you'll do" bullet points.
- Requirements / Qualifications: Education & Experience bullet list.
- Benefits: list from "How We Reward You:".
No Pay or Schedule info present, so omit those sections.
We must not repeat job title as heading.
We must not include Job ID etc.
We must use for each section heading.
Use - for any list of duties/requirements/benefits.
Use
for prose.
We need to preserve all substantive info; not invent.
Let's extract precise text.
About the role prose:
"Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.Every lead sent to our premium customers is vetted and live-transferred to an agent through our Concierge Call Center, and which agent gets that lead is decided by a matching model that increasingly encodes customer-specific business rules, for example price-point eligibility or agent tier restrictions. This role owns that matching model and everything downstream of it: the agent handoff experience, and the smaller product issues premium customers currently experience as bugs in that flow. You'll have a dedicated engineering team building this with you, and you'll work closely with the teams that own the customer-facing applications where these rules surface."
Then maybe also include "How We Work:" paragraph: "We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work four or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together."
And "Do the best work of your life at Realtor.com®Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow."
We can combine these into About the role.
Now Responsibilities: combine "What you'll own" and "What you'll do".
What you'll own bullet points:
- The matching model: which agent receives a vetted lead, including customer-configurable eligibility and preference rules (e.g. price-point-based agent restrictions) that surface in customer-facing applications.
- Answer-to-Claim and the agent handoff experience: the flow from a vetted lead to a claimed, worked lead.
- Smaller improvements: fixes and refinements to issues premium customers currently perceive as bugs in the handoff experience.
- Claim Rate and Assignment Rate: the two funnel metrics that roll up, together with the Call Center Platform PM's metrics, into overall Live Transfer Rate.
What you won't own today: "Call-center infrastructure sits with the Call Center Platform PM today. As the two roles mature this scope could expand to include call-center infrastructure." This is a note about what not owned; could be included as responsibility note.
What you'll do bullet points:
- Own the roadmap for the matching mechanism in close collaboration with the customer experience teams, prioritized against Claim Rate and Assignment Rate impact
- Partner with engineering to turn customer-specific eligibility and preference rules into scalable configuration, not one-off logic per customer.
- Work with the teams owning customer-facing applications to ship the surfaces where customers set or see their matching rules.
- Triage and prioritize the smaller features premium customers experience as bugs in the handoff flow, and decide what's a quick fix versus a roadmap item.
- Track and report on Claim Rate and Assignment Rate, and how they roll up into overall Live Transfer Rate.
- Coordinate with the Call Center Platform PM to keep the boundary between matching logic and call-center execution clean, and help redraw that boundary if the role's scope expands.
- Represent this domain in planning, prioritization, and leadership reviews.
We'll combine all into responsibilities list.
Now Requirements / Qualifications: Education & Experience bullet list:
- 8+ years of Product Management experience with a track record of owning complex business logic or decisioning systems, not just user-facing features.
- Experience working in marketplaces or lead-gen models where allocation, matching, or eligibility rules directly affect revenue.
- Comfort translating customer-facing configuration needs (pricing tiers, eligibility rules) into product and engineering requirements.
- A track record of driving measurable funnel metrics (conversion, claim, assignment, or similar) rather than shipping features and hoping they help.
- Strong cross-functional partnership skills. You'll coordinate closely with a peer PM whose infrastructure your matching logic depends on.
- Bachelor's degree or equivalent experience[Preferred, not required]
- Experience in real estate, proptech, or marketplace businesses
Note: The "[Preferred, not required]" attached to Bachelor's degree line; we keep as part of that bullet.
Now Benefits: list from "How We Reward You:":
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
We should keep as bullet list.
Now we need to output HTML fragment with sections.
We should not include empty sections.
Thus:
About the role
...combined paragraphs...
Responsibilities
- ... each bullet ...
Requirements
- ... each bullet ...
Benefits
- ... each benefit ...
We could also rename Requirements to "Qualifications" but either is fine; we need to use allowed headings. Use "Requirements" maybe.
Check that we didn't include Pay or Schedule.
Now ensure we preserve all substantive info; we must not omit any details.
Let's craft the About the role paragraph: combine the mission description, the role description, How We Work, and Do the best work.
We need to be careful not to duplicate lines.
Original text:
"Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.Every lead sent to our premium customers is vetted and live-transferred to an agent through our Concierge Call Center, and which agent gets that lead is decided by a matching model that increasingly encodes customer-specific business rules, for example price-point eligibility or agent tier restrictions. This role owns that matching model and everything downstream of it: the agent handoff experience, and the smaller product issues premium customers currently experience as bugs in that flow. You'll have a dedicated engineering team building this with you, and you'll work closely with the teams that own the customer-facing applications where these rules surface."
Then How We Work: "We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work four or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together."
Then Do the best work: "Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow."
Note there is a missing space after period before "Join us". We'll keep as is but can add space for readability; but we must not invent content; adding a space is okay as formatting not altering meaning. We'll keep original but maybe add a space for readability; it's not changing substantive info. Safer to keep exactly as given? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Adding a space is not substantive; it's fine.
We'll combine into one paragraph maybe with sentences separated by space.
Now Responsibilities list: need to include all bullet points from What you'll own, What you won't own today, What you'll do.
Let's list them:
What you'll own:
- The matching model: which agent receives a vetted lead, including customer-configurable eligibility and preference rules (e.g. price-point-based agent restrictions) that surface in customer-facing applications.
- Answer-to-Claim and the agent handoff experience: the flow from a vetted lead to a claimed, worked lead.
- Smaller improvements: fixes and refinements to issues premium customers currently perceive as bugs in the handoff experience.
- Claim Rate and Assignment Rate: the two funnel metrics that roll up, together with the Call Center Platform PM's metrics,
- for any list of duties/requirements/benefits.
Use
for prose. We need to preserve all substantive info; not invent. Let's extract precise text. About the role prose: "Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.Every lead sent to our premium customers is vetted and live-transferred to an agent through our Concierge Call Center, and which agent gets that lead is decided by a matching model that increasingly encodes customer-specific business rules, for example price-point eligibility or agent tier restrictions. This role owns that matching model and everything downstream of it: the agent handoff experience, and the smaller product issues premium customers currently experience as bugs in that flow. You'll have a dedicated engineering team building this with you, and you'll work closely with the teams that own the customer-facing applications where these rules surface." Then maybe also include "How We Work:" paragraph: "We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work four or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together." And "Do the best work of your life at Realtor.com®Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow." We can combine these into About the role. Now Responsibilities: combine "What you'll own" and "What you'll do". What you'll own bullet points: - The matching model: which agent receives a vetted lead, including customer-configurable eligibility and preference rules (e.g. price-point-based agent restrictions) that surface in customer-facing applications. - Answer-to-Claim and the agent handoff experience: the flow from a vetted lead to a claimed, worked lead. - Smaller improvements: fixes and refinements to issues premium customers currently perceive as bugs in the handoff experience. - Claim Rate and Assignment Rate: the two funnel metrics that roll up, together with the Call Center Platform PM's metrics, into overall Live Transfer Rate. What you won't own today: "Call-center infrastructure sits with the Call Center Platform PM today. As the two roles mature this scope could expand to include call-center infrastructure." This is a note about what not owned; could be included as responsibility note. What you'll do bullet points: - Own the roadmap for the matching mechanism in close collaboration with the customer experience teams, prioritized against Claim Rate and Assignment Rate impact - Partner with engineering to turn customer-specific eligibility and preference rules into scalable configuration, not one-off logic per customer. - Work with the teams owning customer-facing applications to ship the surfaces where customers set or see their matching rules. - Triage and prioritize the smaller features premium customers experience as bugs in the handoff flow, and decide what's a quick fix versus a roadmap item. - Track and report on Claim Rate and Assignment Rate, and how they roll up into overall Live Transfer Rate. - Coordinate with the Call Center Platform PM to keep the boundary between matching logic and call-center execution clean, and help redraw that boundary if the role's scope expands. - Represent this domain in planning, prioritization, and leadership reviews. We'll combine all into responsibilities list. Now Requirements / Qualifications: Education & Experience bullet list: - 8+ years of Product Management experience with a track record of owning complex business logic or decisioning systems, not just user-facing features. - Experience working in marketplaces or lead-gen models where allocation, matching, or eligibility rules directly affect revenue. - Comfort translating customer-facing configuration needs (pricing tiers, eligibility rules) into product and engineering requirements. - A track record of driving measurable funnel metrics (conversion, claim, assignment, or similar) rather than shipping features and hoping they help. - Strong cross-functional partnership skills. You'll coordinate closely with a peer PM whose infrastructure your matching logic depends on. - Bachelor's degree or equivalent experience[Preferred, not required] - Experience in real estate, proptech, or marketplace businesses Note: The "[Preferred, not required]" attached to Bachelor's degree line; we keep as part of that bullet. Now Benefits: list from "How We Reward You:": - Inclusive and Competitive medical, Rx, dental, and vision coverage - Family forming benefits - 13 Paid Holidays - Flexible Time Off - 8 hours of paid Volunteer Time off - Immediate eligibility into Company 401(k) plan with 3.5% company match - Tuition Reimbursement program for degreed and non-degreed programs - 1:1 personalized Financial Planning Sessions - Student Debt Retirement Savings Match program - Free snacks and refreshments in each office location We should keep as bullet list. Now we need to output HTML fragment with sections. We should not include empty sections. Thus:
About the role
...combined paragraphs...
Responsibilities
- ... each bullet ...
Requirements
- ... each bullet ...
Benefits
- ... each benefit ...