Product Manager, Senior

About the role

The Health Plan Correspondence (HPC) Vendor Management team is accountable for all components of vendor management for BSC’s strategic/transactional print vendor relationships. The Product Manager, Senior will report to the Sr Manager of Vendor Management. In this role you will initially be assigned to manage the entire BSC book of business at O’neil Data Services (ODS), including partnering closely with vendor account and sales teams, the HPC team, marketing, brand, comms governance, GBS, IT Risk Security, Internal Audit, Stellarus, and other BSC stakeholders with work at ODS.

Responsibilities

• Identify and understand key personas for product areas.
• Determine and analyze KPIs at a feature level to establish experience success, failures and next steps through iteration.
• Determine and analyze KPIs at a feature level to establish experience success, failures and next steps through iteration.
• Determine and analyze KPIs at a feature level to establish experience success, failures and next steps through iteration.
• Conduct secondary market research with some assistance.
• Effectively organize brainstorming sessions.
• Participate and engage in agile ceremonies; facilitate those required for product artifacts as they support product outcomes.
• Manage daily output vendor operational performance as a product, starting with the entire BSC book of business at ODS (marketing + transactional).
• This includes managing the backlog of projects with the vendor, SLA monitoring, incident, and compliance metrics, functioning as the trusted liaison between stakeholders and vendor, and support stakeholders until BSC’s close of business at 5 pm.
• Learns the details of your vendor's contract and ensures vendor management is aligned.
• Initiates and manages contract amendments with GBS in support of stakeholder needs.
• Filings contracts with applicable governing agencies.
• Works very closely with output types such as EOBs, Checks, Bills, letter systems such as MHK, Care Connect, and SmartComm.
• Works fluently in Jira, creating epics, stories, and tasks to accurately and timely reflect your work.
• Create Confluence/Grid pages when needed.
• Uses AI to build agents to automate portions of your job, but retains your SME knowledge to audit and adjust your agent as needed.
• Pulls reports to manage day-to-day vendor execution, demonstrates proof of vendor compliance, and uses data to drive decisions.
• You will own vendor metrics and work confidently in Excel and Tableau to create MBR/QBR/KPI material to highlight vendor outcomes, performance and support all invoice and budget activities.
• You will use data and reporting skills for invoice reconciliation and process invoices in Concur.
• Initially assigned to support ODS, and in time you will be asked to support ad hoc duties as assigned, including expanding to other vendors/output types and specializing in a specific module of vendor management.

Qualifications

• BA/BS in Business, Finance, Economics, Public Health, or Information Technology, or equivalent experience.
• Graduate degree (e.g. MBA) is highly desirable.
• Requires 4 - 6 years of experience in Product Management or Management Consulting.
• Requires expertise in managing transactional printed output (metadata file + source docs), with a preference for experience with EOBs, Checks, Bills, and Letter Systems such as SmartComms, MHK, Care Connect.
• Requires knowledge of document transfer methodologies, such as IP Switch, SFTP, API, Sterling, MQMFT.
• Requires vendor management competency in stakeholder management, risk management, vendor incident management, budget and invoice management, production management, contract management, regulatory contract filing.
• Experience with at least one of the following is required: ODS OneSuite, Smart Communications, Salesforce, MHK, or Pega platforms.
• Requires experience with agile methodologies, Jira, Grid, Confluence, and enterprise reporting systems mandatory.
• Requires strong organizational and critical thinking skills, applied to all areas of the job, ability to manage overlapping priorities, ability to use email rules to manage over 200 emails a day, and the ability to problem solve and function independently without a desk level procedure.

Benefits

Hybrid This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

Pay

Pay Range for California: $102,700.00 to $154,200.00
Pay Range for Bay Area: $115,800.00 to $173,800.00

Note

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles. Role can be filled by a candidate requiring sponsorship: No