INTERNAL ACCOUNT MANAGER
Impact Recruitment · Kettering, OH · Today
Internship
Description
Let's be honest - most "internal sales" roles are either glorified order processing or chaotic firefighting. This one sits properly in the middle… and done well, it's genuinely a commercial role. You'll be the link between customers, external sales, and supply chain - owning the process from enquiry through to delivery. Not just taking orders, but making sure everything runs smoothly, issues get sorted quickly, and opportunities aren't missed along the way.
What You'll Actually Be Doing
- Acting as the day-to-day contact for key customers - queries, updates, problem-solving
- Managing orders end-to-end (from quote through to delivery)
- Working closely with external sales and supply chain to keep everything on track
- Proactively keeping customers updated rather than waiting for them to chase
- Handling pricing, delivery schedules and stock-related decisions
- Sorting out invoice queries and general "when things don't quite line up" issues
What They're Looking For
- Someone organised, detail-focused and able to juggle multiple priorities, with prior internal sales experience
- Comfortable dealing with customers day-to-day and building proper relationships
- Confident working with numbers, pricing and margins
- Someone who doesn't just sit on problems - you'll need to dig in and get them sorted
- Good communication across teams (sales, ops, suppliers - the lot)
What You'll Get In Return
- A role where you're trusted to manage your own workload
- Proper exposure across sales, supply chain and operations
- The chance to influence customer experience and commercial outcomes
- A business that values proactive people, not box-tickers