Intern - Year Round (Change Management)

Overview

To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. This year-round internship provides an opportunity to gain practical experience in Navy Federal's Enterprise Technology Services Change Management function. The intern will support operational, analytical, documentation, and reporting activities while learning established standards, policies, and procedures. The role is designed for a student who can contribute to day-to-day team deliverables, participate in a collaborative environment, and develop technical, analytical, communication, and professional skills. This is a full-time or part-time flexible internship based on school schedule. A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.

Responsibilities

• Provide day-to-day operational support to the Change Management function within Enterprise Technology Services, including small projects or defined portions of larger initiatives
• Assist with Change Management activities that support business strategy, service transition, process consistency, and technology initiatives
• Collaborate with Change Management team members, technology partners, business stakeholders, and other staff to complete assigned tasks
• Perform basic research and qualitative or quantitative analysis to support process improvements, reporting, audit readiness, and decision-making
• Attend selected meetings, maintain clear notes, document important discussion points, and track assigned follow-up items
• Process, update, and validate data in approved systems such as ServiceNow or related reporting tools; may generate basic reports or dashboards under guidance
• Support routine reviews of data to help identify accuracy, completeness, timing, or process adherence issues
• Contribute to documentation, job aids, presentations, and knowledge materials that improve consistency and team understanding of the Change Management process
• Maintain professionalism in all interactions, with a focus on member service, collaboration, confidentiality, and attention to detail
• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to learn and adapt to new technologies, tools, workflows, and business processes
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem-solving skills
• Strong attention to detail with the ability to maintain accuracy and meet deadlines
• Effective word processing, spreadsheet, and presentation software skills
• Effective organizational, planning, note-taking, and time management skills
• Ability to work independently and in a collaborative team environment
• Commitment to professionalism, member service, continuous learning, and self-development

Desired Qualifications

• Interest in technology operations, IT service management, risk management, governance, audit readiness, or IT change management
• Exposure to data analytics, reporting, process documentation, or administrative support
• Familiarity with ServiceNow, Microsoft Excel, PowerPoint, SharePoint, Planner, Power BI, or similar collaboration and reporting tools
• Ability to contribute to reports, presentations, process maps, and other team deliverables with coaching from experienced staff

Schedule

Monday - Friday, 8:00AM - 4:30PM (Part-Time at least 20 hrs/week)

Location

5550 Heritage Oaks Drive, Pensacola, FL 32526
820 Follin Lane SE Vienna, VA 22180