Intern - IT Technical Support

Responsibilities

• Provide technical support to employees in the IT Service Desk.

Qualifications

• Graduate or enrolled in good standing with a college, pursuing a Computer Science or MIS degree.
• Junior or Senior level preferred.
• Preferred experience and extracurricular experiences:
  • Previous work experience or internship is preferred but not required.
  • Service industry (such as client services, restaurants, etc.).
  • Student clubs and associations.
  • Team building experience (such as playing on a sports team, project team lead or participant, etc.).
• Knowledge, skills, and abilities:
  • Proficient computer skills and experience using Microsoft Office Suite (Word, Excel, PowerPoint) and GSuite (Google Mail, Docs, etc.).
  • Communicate clearly (oral and written) and listen intently.
  • Demonstrate tenacity and the ability to work on teams and take instructions.
  • Results-oriented self-starter who can work productively.
  • Ability to build rapport and adapt to different environments, personalities, and work styles and to learn multiple facets of the business.
  • Treat other team members and customers with courtesy, dignity, and respect.

Other Requirements

• Majority of time will be spent in an office setting, though some time may be spent at an operations site for infrastructure projects and support.
• When this happens, the following may apply: Driving between locations and exposure to dust, dirt, and noise.
• Wear personal protective equipment (PPE) such as a hard hat, safety glasses, and steel-toed boots in an operations environment.
• Intermittent overnight travel.