Intern, IT Support

Job Summary

Key Responsibilities

• Respond to all queries related to IT to ensure all IT issues are solved within the agreed lead time
• Record and update all support requests through Helpdesk systems so that they can be prioritized and monitored.
• Install and configure computer systems for new staffs
• Troubleshoot and maintain computer systems, hardware, software, printers, phone systems, fingerprints and network connections
• Implement scheduled maintenance (monthly) of all IT equipment/computer systems
• Other tasks assigned by superiors

Key Challenges

• Acquire collaboration from relevant stakeholders to ensure effectiveness and efficiency of IT supporting activities
• Ability to deal with different personalities and level of knowledge in IT
• Improve technical knowledge to effectively solve the issue in a timely manner

Qualifications

• Education:

  • 4th year university students in IT
  • Bachelor Degree in Computer Science or any related field is a plus

• Experiences:

  • Fresh graduate is welcomed
  • Some relevant experiences in IT filed is a plus

• Skills and Knowledge:

  • Demonstrate knowledge in network infrastructure
  • Demonstrate knowledge and experience in Window Server, Exchange Server, and CCNA
  • Demonstrate knowledge repair and maintenance in computer hardware and software
  • Good communication skills.
  • Good command of English and Khmer