Intern - IT & Facilities Support

About the role

We are looking for a motivated and customer-focused IT Support Intern to join our team. This role offers hands-on experience in a fast-paced, technology-driven environment while developing your troubleshooting and communication skills.

Responsibilities

• Provide timely support by addressing user tickets related to hardware, software, and networking issues
• Aid users with installing applications, configuring systems, and setting up peripherals (e.g., printers, scanners)
• Diagnose technical issues by asking targeted questions and identifying root causes
• Guide users through solutions with clear, step-by-step instructions
• Perform remote troubleshooting and escalate issues when necessary
• Test and implement alternative solutions to resolve technical problems effectively
• Cook customize and configure desktop applications based on user requirements
• Accurately document technical issues, resolutions, and processes in internal systems
• Contribute to the creation and maintenance of technical documentation and user guides
• Assist in the daily operation and maintenance of facility systems, equipment, and office spaces
• Support facility inspections and help track maintenance requests, work orders, and asset records
• Coordinate with vendors and service providers to ensure timely completion of maintenance activities
• Affirm workplace safety, health, and environmental compliance requirements
• Provide administrative and project support to the Facilities team, including reporting and documentation

Qualifications

• Strong written and verbal communication skills
• 1–2 years of experience in IT support, desktop support, or a similar role (including internships/co-ops)
• Familiarity with Windows, Linux, and/or Mac OS environments
• Working knowledge of office productivity tools and computer peripherals
• Basic understanding of network security practices and antivirus tools
• Ability to troubleshoot technical issues remotely and explain solutions clearly
• Strong problem-solving skills with the ability to multitask and prioritize
• Customer-first mindset with a proactive and positive attitude
• Bachelor’s degree (or currently pursuing) in Computer Science or a related field

Skills

• Technical troubleshooting and problem-solving
• Effective communication and interpersonal skills
• Remote support and documentation
• Facility management and maintenance

Benefits

• Opportunity to work with disruptive innovators in a research-focused organization
• Exposure to cutting-edge AI, ML, data, and cloud technologies
• Collaboration with Fortune 500 companies
• Challenging and rewarding work in a supportive, enthusiastic environment

Pay

$20-$25 per hour

Schedule

Full-time internship position, typically 40 hours per week