IT Support Intern

What You’ll Do (Essential Functions)

• Assist with monitoring and supporting computer systems, printers, and basic network connectivity.
• Help install, configure, and set up computers, peripherals, and software for users.
• Provide first-level support to users by answering questions, documenting issues, and escalating problems when appropriate.
• Learn how to document work, tickets, and procedures using IT systems and tools.
• Absorb basic user account tasks such as password resets and access requests under supervision.
• Work with users to encourage effective and secure use of technology and automation tools.
• Participate in learning opportunities, shadowing IT staff, and completing assigned projects.

What We’re Looking For:

• Currently enrolled in high school or early college (preferred but not required).
• Interest in Information Technology, computer systems, or related fields.
• No formal degree or professional experience required.
• Basic computer skills (Windows/macOS use, file management, internet navigation).
• Familiarity with common hardware such as desktops, laptops, monitors, keyboards, and printers.
• Curiosity and eagerness to learn how computers and systems work behind the scenes.
• Ability to follow instructions and ask questions when unsure.
• Basic problem-solving skills and willingness to troubleshoot issues.
• Strong interpersonal skills and a positive, customer-service-oriented attitude.
• Ability to work independently with guidance and as part of a team.