Intern, IT Applications & Support

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the description. Job Title: Intern, IT Applications & Support (we should not repeat as heading). Location: Milpitas, CA Department: IT Salary Range: $32.00 - $40.00 per hour. This is Pay info. Also schedule: part-time (20 hours per week) with potential to transition to full-time after 6 months. So we have Pay and Schedule sections. We have Introduction of SEMI (About the role? Actually "INTRODUCTION OF SEMI" describes organization; could be About the role or About the company. We'll treat as About the role? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (maybe summarizing role description). We have a paragraph describing the role: "The IT Applications and Support Intern provides day to day technical support..." That's responsibilities. Also there is "ESSENTIAL DUTIES AND RESPONSIBILITIES:" list. So we can have Responsibilities section with

• . We have "WHAT SUCCESS LOOKS LIKE:" and "CRITICAL SUCCESS FACTORS:" maybe these could be Skills or Qualifications? Could be Qualifications or Skills. We have "FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE:" which is Requirements/Qualifications. Also there is "About Semi" describing company; could be About the role? Might be better to have About the role (role description) and maybe About the company not needed. But we can include About the role using the intro paragraphs that describe the role and the company's mission? The instruction: "About the role" heading for section headings. We'll put a short paragraph summarizing the role (the first paragraph after intro). Actually we have a paragraph: "The IT Applications and Support Intern provides day to day technical support for network infrastructure and internal desktop systems software and hardware to regional employees and contractors in-person and using network remote access. The role assists with the installation, configuration, and troubleshooting of desktop systems and workstations in a heterogeneous environment. In addition, this position acts as a backup in servers and network maintenance and performs administrative tasks related to SEMI's cloud-based applications. This is a non-exempt, part-time position (20 hours per week) with the potential to transition to full-time status after 6 months. This position reports directly to the Senior Manager, IT Operations at SEMI Milpitas office." That's more like role overview; could be About the role. Then Responsibilities section with the bullet list under ESSENTIAL DUTIES AND RESPONSIBILITIES. Then Qualifications/Requirements: FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE: list items. Then Skills: maybe from CRITICAL SUCCESS FACTORS and WHAT SUCCESS LOOKS LIKE? Could combine into Skills section. Benefits: Not mentioned besides work-life balance mention in intro: "We take pride in offering work-life balance so you can live your personal and professional life to the fullest." That's a benefit? Could be considered a benefit. Also maybe "opportunities to connect and interact with world leaders..." but that's more about company. Not explicit benefits like health insurance etc. We might not create Benefits section unless there is concrete benefit. The instruction: never create Benefits sections unless posting actually states them. There's a mention of work-life balance, which is a benefit. So we could include Benefits section with that statement. Pay: we have Salary Range: $32.00 - $40.00 per hour. Schedule: part-time (20 hours per week) with potential to transition to full-time after 6 months. We must not include boilerplate like EEO, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes "As an equal opportunity employer, we welcome all to apply" - that's EEO boilerplate; remove. Also "This position is open to candidates residing in U.S. states where the organization is currently authorized to employ individuals. Eligible work locations will be confirmed during the hiring process. Applicants must be legally authorized to work in the United States at the time of application and maintain ongoing work authorization throughout employment without the need for current or future employer sponsorship." That's maybe not boilerplate but it's about eligibility; could be considered metadata; we could fold into a short p or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. This is minor metadata about work authorization; we could include a short p maybe under a generic "Eligibility" but not a heading. Since we only output headings for specific sections, we could just drop it or include as a paragraph before sections? The instruction: Output ONLY the HTML fragment — no /, no markdown code fences. It didn't forbid extra paragraphs outside headings. But better to keep only sections with headings; we could include a short p for eligibility before sections? Not required. Safer to drop it. Now we need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from responsibilities list, qualifications, etc. Let's extract responsibilities bullet points exactly as given: From "ESSENTIAL DUTIES AND RESPONSIBILITIES:" then list: - Provides day-to-day technical support: Manage Help Desk ticketing system - Set up, configure, and add hardware and software - Maintain passwords, data integrity, and file system security for the desktop environment - Analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and desktop software. - Imaging and image recovery - Install / Re-install various software packages and updates - Track, route and properly escalate unresolved queries to the next level of support - Provide first level contact and resolutions to customers - Follow up with customers, provide feedback and see problems through to resolution - Build and maintain effective relationships with users - Update case status to management and end-users - Update customer data and produce activity reports - Ensure proper recording, documentation and closure to customer issues - Develop, document, and implement standard operating procedures and customer service guidelines - Recommend procedure modifications or improvements, hardware and software solutions, including new acquisitions and upgrades - Participate in IT projects: Development of information technology and infrastructure projects (including company wide, web-enabled, cloud-based solutions) - Training programs designed to educate users about basic and specialized applications - Working in conjunction with Professional Services and outsourcing functions - Provide Network Support (as the Systems Administrator backup) - Monitor LANs, WANs, network segments, Internet, and intranet systems - Ensure network servers and system efficiency and security (VPN gateways, intrusion detection systems, security updates and patches) - Maintain desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment - Configure authentication and authorization of directory services including account rights, security and systems groups We need to keep each as

• . Some lines have colon after phrase; we keep as is. Now Qualifications/Requirements: "FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE:" then list: - B.S in Information Technology or equivalent in work experience - Motivated college graduate or 1+ years of Information Technology experience - Knowledge of Wi-Fi and VPN connections and wireless devices - Experience in Windows OS, MacOS, Google, Microsoft Office 365 Suite - Experience doing break / fix repairs on desktops, laptops is a plus We'll put these as
  • under Requirements or Qualifications heading. Which heading? The instruction list includes Requirements, Qualifications, Skills. We can choose Requirements for this. Or Qualifications. We'll use Requirements. Now Skills: from "WHAT SUCCESS LOOKS LIKE:" and "CRITICAL SUCCESS FACTORS:" maybe combine. WHAT SUCCESS LOOKS LIKE: - Achieve 90% customer satisfaction on the helpdesk survey - Become a reliable and effective IT representative – technical issues are followed up on and escalated appropriately - Be relevant and keep up to date with technology and trends - Customers are more self sufficient CRITICAL SUCCESS FACTORS: - Strong English verbal and written communication skills; ability to communicate highly technical information to both technical and non-technical personnel - Self-starter with strong, proactive work ethic, and eagerness to learn and grow - Excellent customer service skills - Cooperative, team-oriented attitude - Expected travel less than 10% We could treat these as Skills section. Also maybe "Expected travel less than 10%" is more a condition, but we can include. Now Benefits: from intro: "We take pride in offering work-life balance so you can live your personal and professional life to the fullest." Also maybe "Learn and grow professionally through career opportunities such as rotational assignments." and "Contribute by influencing and impacting an industry..." but those are more about role. We'll include work-life balance as benefit. Pay: Salary Range: $32.00 - $40.00 per hour. Schedule: part-time (20 hours per week) with potential to transition to full-time status after 6 months. Now About the role: we could include a paragraph summarizing the role from the intro after "INTRODUCTION OF SEMI"? Actually the "INTRODUCTION OF SEMI" is about company, not role. The role description starts after that: "The IT Applications and Support Intern provides day to day technical support..." We'll use that as About the role paragraph. We also have description of SEMI mission etc. That's about company; maybe we could include as About the role? But better to keep only role-specific info. We'll include the paragraph about the intern's duties as About the role. Now we need to ensure we don't repeat job title as heading. We'll not. Now produce HTML:

    About the role

    The IT Applications and Support Intern provides day to day technical support for network infrastructure and internal desktop systems software and hardware to regional employees and contractors in-person and using network remote access. The role assists with the installation, configuration, and troubleshooting of desktop systems and workstations in a heterogeneous environment. In addition, this position acts as a backup in servers and network maintenance and performs administrative tasks related to SEMI's cloud-based applications. This is a non-exempt, part-time position (20 hours per week) with the potential to transition to full-time status after 6 months. This position reports directly to the Senior Manager, IT Operations at SEMI Milpitas office.

    Responsibilities

    • Provides day-to-day technical support: Manage Help Desk ticketing system
    • Set up, configure, and add hardware and software
    • Maintain passwords, data integrity, and file system security for the desktop environment
    • Analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and desktop software.
    • Imaging and image recovery
    • Install / Re-install various software packages and updates
    • Track, route and properly escalate unresolved queries to the next level of support
    • Provide first level contact and resolutions to customers
    • Follow up with customers, provide feedback and see problems through to resolution
    • Build and maintain effective relationships with users
    • Update case status to management and end-users
    • Update customer data and produce activity reports
    • Ensure proper recording, documentation and closure to customer issues
    • Develop, document, and implement standard operating procedures and customer service guidelines
    • Recommend procedure modifications or improvements, hardware and software solutions,