IT Support Intern

About the role

The Information Technology Intern provides day-to-day support for end user requests related to software, hardware, and peripherals and ensures timely resolution.

Responsibilities

• Assists in fielding support calls, chats, emails, or other communications from users
• Applies basic knowledge of computer software & hardware to fix issues with assistance from the IT Team
• Helps set up, replace, and maintain computers, software, and equipment
• Assists in maintaining and enhancing existing system integrations and custom applications, as well as design and implement new integrations and applications using modern development frameworks and tools
• Documents work and updates knowledge bases to support team learning and continuity
• Performs other related duties as assigned

Requirements

• Basic understanding of computers, software, and IT concepts
• Excellent interpersonal skills and ability to effectively communicate with teams across the entire organization
• Experience with or interest in learning technical tools such as PowerShell, SQL, Power BI, automation tools, or basic programming languages (e.g., C#)
• Strong organizational and time management skills required to be successful working in a fast-paced environment with frequently shifting priorities

Work Environment

• Works in a temperature-controlled environment, with low noise levels
• Prolonged periods of sitting required
• Occasionally required to walk, stand, lift, pull, or push objects weighing up to 15 pounds