Intern, Investor Center - Franklin, TN

About the role

As a Branch Intern, you play a key role in the client experience at a Fidelity Investor Center. Working alongside expert financial professionals, you will provide exceptional customer service, assist with a broad range of investment products and services, and gain valuable exposure to personal investing and financial planning. Throughout the internship, you will participate in significant work assignments built to strengthen your knowledge of the financial services industry while developing critical business, communication, and relationship-building skills. You will collaborate with team members to address business challenges, identify opportunities for process improvements, and bring fresh perspectives that help enhance both client and business outcomes. This role is ideal for students who thrive in a fast-paced, customer-focused environment and are interested in exploring a future career in financial planning or wealth management. This position is based on-site at the Investor Center location. Through Fidelity's FIDTERN Program, interns will gain hands-on experience supporting business-critical initiatives while receiving ongoing coaching and mentorship from managers and branch professionals. In addition to daily tasks, interns will join professional development programs, networking events, and learning opportunities. These are built to support their career growth and deepen their understanding of Fidelity's business and culture. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Responsibilities

• Provide exceptional customer service
• Assist with a broad range of investment products and services
• Participate in significant work assignments to strengthen knowledge of the financial services industry
• Develop critical business, communication, and relationship‑building skills
• Collaborate with team members to address business challenges
• Identify opportunities for process improvements
• Bring fresh perspectives to enhance client and business outcomes
• Join professional development programs, networking events, and learning opportunities

Requirements

• Undergraduate students in your junior year of college
• Interest in investing and wealth management
• Experience in customer service, retail, sales or banking
• Leadership experience and involvement in student organizations
• Professional demeanor & collaborative problem‑solving skills
• Basic understanding of the current market, economy and economic trends
• Ability to promote customer loyalty while providing outstanding customer experience

Skills

• Customer service
• Retail
• Sales
• Banking
• Leadership
• Professional demeanor
• Collaborative problem‑solving
• Market/economy awareness
• Customer loyalty promotion

Benefits

• Professional development programs
• Networking events
• Learning opportunities
• Ongoing coaching and mentorship from managers and branch professionals
• Hands‑on experience supporting business‑critical initiatives
• Exposure to personal investing and financial planning
• Integration into the team with encouragement to contribute ideas

Schedule

10‑week, full‑time summer internship running annually from June 7th, 2027 to August 13th, 2027. Onsite at the Investor Center location.