Intern - Hotline Response and Service Coordinator

Summary

The Hotline Response & Service Coordinator Intern supports the 24/7 operability of the BCFS HHS – Common Thread – TX anti-trafficking program by assisting with hotline response, crisis screening, service coordination, and administrative support. This position is intended for a student currently completing academic field hours toward degree completion in a human services-related field.

Requirements

• Pass all required background checks and screenings
• Participate in all program trainings
• Demonstrate strong communication, emotional regulation, organization, and leadership potential
• Able to work independently and as part of a multidisciplinary team
• Strong verbal and written communication skills
• Cultural sensitivity and empathy
• Able to maintain composure during crisis situations
• Maintain confidentiality of sensitive information
• Strong organizational and time management skills
• Exhibit professionalism, reliability, and strong work ethic
• Willingness to accept direction from program staff
• Able to arrive on time for all assigned shifts
• Able to complete tasks within assigned timelines
• Commit to weekly supervision meetings
• Participate in weekly team meetings

Academic Req

Currently pursuing a degree in Social Work, Psychology, Criminal Justice, Public Health, Communications, Sociology, or related field

Work Experience

Experience working with vulnerable youth, survivors, or trauma-impacted populations. Demonstrated leadership or supervisory capacity through academics or professional experience.