Intern D, Network Control

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech, delivering end-to-end technology solutions connecting the space, air, land, sea, and cyber domains in the interest of national security.

About the role

L3Harris is seeking a proactive and motivated Network Control Intern to join our operations center team. This internship offers hands-on experience in network management, monitoring, and troubleshooting within a dynamic 24x7 network control environment.

Responsibilities

• Monitor and analyze network problems using network management and monitoring tools.
• Respond to network alarms to minimize disruptions and impact on end users.
• Assist in root cause analysis and contribute to developing action plans for service restoration.
• Collaborate with L3Harris teams and external telecommunication partners to optimize operational processes and restoration times.
• Participate in coordination with User Community, Field Services Group, and telecommunication partners for Break/Fix actions and Change Management activities.
• Document Trouble Tickets and Change Requests related to network activities.

Requirements

• Pursuing a bachelor’s degree in Information Technology with a focus on Networking, Cybersecurity, or related field.

Skills

• Basic understanding of L1 through L4 of the OSI Model.
• Familiarity with LAN/WAN/MAN technologies.
• Knowledge of Incident, Change, and Problem Management practices is beneficial.
• Certifications such as CCENT, CCNA, CCNP, CompTIA, or ITIL v3/4 (preferred).

Schedule

9/80: Employees work 9 out of every 14 days – totaling 80 hours worked, and have every other Friday off.

Location: Melbourne, FL