Network Operations Intern
About the role
Leidos, a leading defense, intelligence, and technology company, is seeking a motivated Network Operations Intern to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB, IL.
Responsibilities
- Performing incident management support for the Department of Defense global network
- Creating, updating, and resolving incident tickets utilizing Service Now ITSM+
- Monitoring internet access points for events impacting global connectivity
- Providing real-time network monitoring utilizing various network monitoring tools
- Reviewing, updating and developing documentation and metric collections for contract delivery
- Providing timely situational awareness updates to leadership and customers for all network impacting events
- Providing support for customer questions and issues during all phases of the Network Management
- Verifying that service has been restored upon resolution of customer-initiated tickets
- Recording, assessing, tracking, and monitoring incident tickets escalated to specialized teams and engineers
Requirements
Current enrollment in a degree granting program in a relevant discipline is required for consideration (excludes Cyber Security)
Familiarization with Microsoft Office, OSI Model, ServiceNow, and SharePoint
Ability to effectively communicate with customers, vendors, and contract personnel via telephone, electronic mail, instant messaging, and in person
Experience with technical writing and a working knowledge of networking concepts and topologies
To obtain a Secret or Top Secret clearance; Secret required to start (selected candidates will be sponsored for required clearance)
Must be a US Citizen to qualify
Must have own transportation to enter Scott AFB IL
To obtain a CompTIA Security+ certification (or IAT Level II equivalent) required for subsequent engagement periods and/or full-time employment upon graduation
Must maintain active student status, with enrollment extending into Fall 2027 and graduation no earlier than Dec 2027
Qualifications
Current enrollment in a degree granting program in a relevant discipline is required for consideration (excludes Cyber Security)
Familiarization with Microsoft Office, OSI Model, ServiceNow, and SharePoint
Ability to effectively communicate with customers, vendors, and contract personnel via telephone, electronic mail, instant messaging, and in person
Experience with technical writing and a working knowledge of networking concepts and topologies
To obtain a Secret or Top Secret clearance; Secret required to start (selected candidates will be sponsored for required clearance)
Must be a US Citizen to qualify
Must have own transportation to enter Scott AFB IL
To obtain a CompTIA Security+ certification (or IAT Level II equivalent) required for subsequent engagement periods and/or full-time employment upon graduation
Must maintain active student status, with enrollment extending into Fall 2027 and graduation no earlier than Dec 2027
Skills
Microsoft Office
OSI Model
ServiceNow
SharePoint
Technical Writing
Networking Concepts and Topologies
Benefits
Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
Pay
Pay Range $48,100.00 - $86,950.00
Schedule
Not specified