Network Administrator, Intern – NA

About the role

The Network Administrator, Intern is responsible for supporting network, voice, firewall, Microsoft Teams Voice, and security operations through ticket resolution, troubleshooting, documentation, testing, and client support. The role works with Network Engineers and other technical teams to support client incidents and requests and gain practical experience in network and infrastructure technologies.

Responsibilities

• Work with Network Engineers to resolve tickets relating to networks, voice systems, firewalls, Microsoft Teams Voice, and security.
• Triage, assign, and resolve client tickets and service requests.
• Maintain and develop technical documentation for network, voice, firewall, and application environments.
• Support testing activities for network, voice, firewall, and application implementations.
• Troubleshoot Tier 1 and Tier 2 client incidents and requests in a service desk environment.
• Respond to security alerts and escalate issues as appropriate.
• Generate project status reports and provide project support.
• Perform basic project coordination activities as required.
• Support client-facing technical activities while following established processes and procedures.

Required skills

• Network Fundamentals
• Network Troubleshooting
• Ticket Management
• Service Desk Support
• Windows
• Microsoft Office
• Firewall Fundamentals
• Voice Systems
• Microsoft Teams Voice
• Security Fundamentals
• Client Support
• Technical Documentation
• Incident Management

Qualifications

• College coursework in Computer Information Technology, Computer Science, or a related field preferred.
• Cisco role-based certification, A+, Security+, Network+, or related coursework preferred.
• Familiarity with business processes and technical documentation.
• Strong communication, problem-solving, customer service, and teamwork skills.

Desirable skills

• Cisco
• A+
• Security+
• Network+
• Microsoft Visio
• Mac OS
• Remote Access
• Terminal Services
• Servers
• Cloud Platforms
• Network Monitoring
• Security Alerts
• Project Coordination
• Microsoft Teams

Experience: 0 to 2 Years

Location: Las Vegas, Nevada, United States (USA)

FLSA: Non Exempt