INTERMODAL BUSINESS COORDINATOR

About the role

The Intermodal Business Coordinator's role is a traditional Intermodal front-line operations position established to manage our customer's Intermodal freight. The role works within a team-based environment and manages traffic movements from origin through delivery. This will require the Intermodal Business Coordinator (IBC) to gain a complete understanding of our customers processes, requirements, and business demands. To accomplish this the IBC will need to establish business relationships and communicate requirements to rail and drayage vendors. The role measures, manages, and assures complete fulfillment of the customer's needs.

Responsibilities

• Process orders in Alliance operating system.
• Build relationships with rail, dray, and customers in order to meet customers' requirements.
• Manage our customers business to ensure compliance with their requirements.
• Update the Alliance operating system with current shipment data daily.
• Ensure the timely execution of pickup and delivery functions takes place on each customer order.
• Resolve and communicate to the customer any problems or issues with those customers shipments.
• Communicate to proper Alliance management any issues that are outside the SOP's and the measurements established by Alliance.
• Train new members of the team as needed on accounts handled.

Requirements

• Experience in intermodal freight handling, shipping operations, or freight forwarding.
• Bachelor’s degree in logistics, supply chain, business administration, or related field, preferred but not required.
• 1-2 years of industry experience.
• Able to work within a fast-paced environment while balancing multiple responsibilities.
• Able to handle conflict and provide insightful resolution with the mindset to prevent future issues.
• Honest, strong work ethic, resourceful, and possesses effective negotiation skills.
• High level of attention to detail.
• Strong time management skills.
• Critical thinking skills.
• Able to multi-task.
• Excellent communication skills both written and oral.
• High level of urgency and a strong desire to succeed.
• Proficient in computer skills.

Qualifications

• Experience in intermodal freight handling, shipping operations, or freight forwarding.
• Bachelor’s degree in logistics, supply chain, business administration, or related field, preferred but not required.
• 1-2 years of industry experience.
• Able to work within a fast-paced environment while balancing multiple responsibilities.
• Able to handle conflict and provide insightful resolution with the mindset to prevent future issues.
• Honest, strong work ethic, resourceful, and possesses effective negotiation skills.
• High level of attention to detail.
• Strong time management skills.
• Critical thinking skills.
• Able to multi-task.
• Excellent communication skills both written and oral.
• High level of urgency and a strong desire to succeed.
• Proficient in computer skills.

Skills

• Intermodal freight handling.
• Shipping operations.
• Freight forwarding.
• Customer relationship management.
• Communication skills.
• Time management.
• Critical thinking.
• Problem-solving.
• Attention to detail.
• Computer proficiency.

Benefits

• Competitive salary (based on experience).
• Competitive commission plan.
• Paid time off (PTO).
• Paid holidays.
• Medical, dental, and vision benefits.
• Company-paid life insurance and long-term disability.
• 401(k) program with company match for eligible employees.
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.

Pay

Salary is based on experience.

Schedule

Full-time position.