INTERMODAL BUSINESS COORDINATOR

About the role

The Operations Manager oversees daily business operations at a trucking and drayage facility, ensuring efficiency, productivity, quality, and customer satisfaction. This role involves managing operational processes, leading teams, monitoring KPIs, and implementing continuous improvement initiatives.

Responsibilities

• Manage and oversee day-to-day operational activities across departments.
• Develop, implement, and improve operational policies, procedures, and workflows.
• Monitor key performance indicators (KPIs) and prepare operational reports.
• Lead, coach, and develop team members to achieve performance objectives.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Collaborate with senior leadership to develop strategic operational plans.
• Manage budgets, control costs, and identify opportunities for increased efficiency.
• Cook up cross-functional projects and initiatives.
• Resolve operational issues and implement corrective actions when needed.
• Maintain high levels of customer service and operational excellence.
• Analyze business processes and recommend improvements to enhance productivity and profitability.

Qualifications

• Bachelor’s degree in business administration, Operations Management, Supply Chain Management, or a related field.
• 5+ years of operations management or leadership experience.
• Trucking experience required.
• Drayage experience strongly desired.
• Strong knowledge of operational processes and business management principles.
• Experience with budgeting, forecasting, and performance management.
• Proficiency in Microsoft Office Suite and business management software.
• Excellent analytical, problem-solving, and decision-making skills.

Skills and Competencies

• Leadership and team management.
• Strategic planning for growth.
• Process improvement.
• Project management.
• Financial acumen.
• Communication and interpersonal skills.
• Time management and organization.
• Data analysis and reporting.
• Change management.
• Cost management.
• Customer-focused mindset.

Benefits

• Competitive salary (based on experience).
• Competitive commission plan.
• Benefits include PTO, Paid Holidays, medical, dental, and vision options (other elections available).
• Company-paid Life Insurance and Long-term disability.
• Company offers a 401(k) program with company match for eligible employees.
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.

Equal Opportunity Statement

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.