INTERMODAL BUSINESS COORDINATOR

About Us

U.S. Multimodal Group (USMMG) is a company specializing in comprehensive transportation and logistics solutions. It operates across various modes of transport including truckload and intermodal, offering seamless and integrated services for efficient and timely delivery of goods. USMMG coordinates and manages complex logistics operations, providing customized solutions through advanced technology, strategic planning, and a vast network of resources.

Alliance Shippers, Inc. is an award-winning subsidiary of USMMG, offering comprehensive logistics solutions such as temperature-controlled transportation, intermodal, ocean and air freight, and over-the-road and freight brokerage.

Job Summary

The Intermodal Business Coordinator's role involves managing customer Intermodal freight within a team-based environment. Responsibilities include processing orders, building relationships with rail, drayage, and customers, ensuring compliance with customer requirements, updating the Alliance operating system with current shipment data, and resolving and communicating issues to customers. The role also requires training new team members on managed accounts.

Key Responsibilities

• Process orders in Alliance operating system.
• Build relationships with rail, dray, and customers to meet their requirements.
• Manage customer business to ensure compliance with their requirements.
• Update the Alliance operating system with current shipment data daily.
• Ensure timely execution of pickup and delivery functions on each customer order.
• Resolve and communicate any problems or issues with customer shipments to the customer.
• Communicate any issues outside standard procedures and measurements to proper Alliance management.
• Train new team members on accounts handled as needed.

Qualifications

• Experience in intermodal freight handling, shipping operations, or freight forwarding.
• Bachelor’s degree in logistics, supply chain, business administration, or related field, preferred but not required.
• 1-2 years of industry experience.
• Able to work in a fast-paced environment, balancing multiple responsibilities.
• Ability to handle conflict and provide insightful resolutions with a focus on preventing future issues.
• Honest, strong work ethic, resourcefulness, and effective negotiation skills.
• High level of attention to detail and strong time management skills.
• Critical thinking skills and ability to multi-task.
• Excellent communication skills, both written and oral.
• High level of urgency and a strong desire to succeed.
• Proficiency in computer skills.

WHAT WE OFFER

• A competitive salary (based on experience).
• A competitive commission plan.
• Benefits including paid time off, paid holidays, medical, dental, and vision coverage (other elections available).
• Company-paid life insurance and long-term disability.
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.

Equal Opportunity Statement

U.S. Multimodal is an Equal Opportunity Employer committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.