INTERMODAL BUSINESS COORDINATOR

U.S. Multimodal Group (USMMG) specializes in comprehensive transportation and logistics solutions across truckload, intermodal, and other modes. Alliance Shippers, Inc., a subsidiary of USMMG, provides tailored logistics services including temperature control, intermodal, ocean and air transportation, and freight brokerage. Must be legally authorized to work in the United States; employment eligibility will be verified through E-Verify, and a background check is required.

About the role

The Intermodal Business Coordinator manages customer intermodal freight within a team-based environment, overseeing traffic movements from origin through delivery. This role requires a deep understanding of customer processes, requirements, and business demands, along with establishing relationships and communicating needs to rail and drayage vendors to ensure fulfillment of customer needs.

Responsibilities

• Process orders in Alliance operating system.
• Build relationships with rail, dray, and customers to meet requirements.
• Manage customer business to ensure compliance with their requirements.
• Update the Alliance operating system with current shipment data daily.
• Ensure timely execution of pickup and delivery functions for each customer order.
• Resolve and communicate shipment issues to customers.
• Escalate issues outside standard operating procedures to Alliance management.
• Train new team members on handled accounts as needed.

Qualifications

• Experience in intermodal freight handling, shipping operations, or freight forwarding.
• Bachelor’s degree in logistics, supply chain, business administration, or related field preferred but not required.
• 1-2 years of industry experience.
• Able to work in a fast-paced environment while balancing multiple responsibilities.
• Strong conflict resolution skills with a focus on preventing future issues.
• Honest, resourceful, and possess effective negotiation skills.
• High attention to detail and strong time management skills.
• Critical thinking and ability to multi-task.
• Excellent written and oral communication skills.
• High level of urgency and a strong desire to succeed.
• Proficient in computer skills.

Benefits

• Competitive salary based on experience.
• Competitive commission plan.
• Paid time off (PTO) and paid holidays.
• Medical, dental, and vision options (additional elections available).
• Company-paid life insurance and long-term disability.
• 401(k) program with company match for eligible employees.
• Opportunities for career advancement and professional development.
• Dynamic, mission-driven work environment.