Intermediate Learning Systems Consultant

Role Responsibilities

• Delivers operational support for learning systems within IU Health.
• Administers daily operations and maintenance of learning platforms (Learning Management System), including integrations.
• Troubleshoots and resolves end user-related system access issues.
• Generates custom reports.
• Identifies and recommends content management, workflow and user experience improvements.

Qualifications

• Experience successfully navigating large, highly matrixed, and complex organizational environments.
• Strong learning management system (LMS) expertise, with hands-on experience administering, supporting, and optimizing.
• Oracle Learn or a comparable enterprise LMS platform experience is required.
• Experience administering learning for large enterprises, including audience targeting, automated assignment rules, dynamic groups, enrollment management, completion tracking, and troubleshooting learner access issues.
• Strong understanding of LMS configuration and operations, including course creation, content management, assignment setup, learning records maintenance, testing, and quality assurance.
• Experience participating in User Acceptance Testing (UAT) for LMS releases, system enhancements, or enterprise technology updates preferred.
• Ability to validate functionality, document findings, identify potential issues, and support successful deployment of new capabilities.
• Proven ability to support a large user base by resolving learner, leader, and administrator inquiries with a high degree of professionalism, responsiveness, and customer focus.
• A proactive, results-oriented mindset with strong critical thinking skills and the ability to analyze challenges, identify root causes, and make informed decisions.
• Outstanding communication skills, with the ability to translate technical concepts into clear, user-friendly guidance for a wide range of audiences.
• The ability to manage multiple priorities effectively while maintaining high levels of service, quality, and responsiveness in a fast-paced environment.