Intermediate Epic Ambulatory Clinical Analyst

Responsibilities

• Maintain clinical and business systems to support patient care delivery.
• Analyze business problems and recommend solutions that align with organizational goals.
• Collaborate with clinicians and end users to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems.
• Coordinate with physicians and end users to document workflows, perform gap analysis, and develop future workflows during new implementations.
• Communicate effectively with hospital leadership, clinicians, physicians, and ancillary department staff.
• Actively participate in project, team, departmental, and other meetings, reporting status updates, accomplishments, tasks, and barriers to the manager.
• Design, build, and configure within assigned Epic system modules and supporting third-party applications.
• Develop and maintain collaborative relationships with all stakeholders, capturing business and technical requirements.
• Assess workflow processes, identify gaps, define necessary process changes, and develop future workflows related to new solutions or functionality.
• Develop test scripts and materials for end-to-end workflow testing, perform unit, system, and integration testing, and document outcomes.
• Remain current on industry trends and vendor/application/system updates, ensuring software modifications/upgrades work according to Epic specifications.
• Follow departmental standards for software configuration control, quality assurance, and version releases, providing documentation and training on system upgrades and new releases.
• Troubleshoot issues or system deficiencies, initiate escalation procedures, and provide recommendations for resolution.
• Participate in multiple cross-functional projects, utilizing project planning and coordination procedures, tools, and lean methodologies.
• Provide guidance and act as a resource for other analysts, project managers, and consultants.
• Provide on-call support in a 24/7 production systems environment, acting as the primary support contact for the application's end-users.

Qualifications

• Advanced knowledge of Microsoft suite of products
• EMR application/implementation experience
• Demonstrated creative problem-solving approach and strong analytical skills
• Strong written and verbal communication skills
• Experience communicating complex technical concepts to a non-technical audience
• Experience in clinical or technical work

Skills

• Knowledge of clinical/technical workflow (preferred)

Education

• Associate's in Business or a healthcare related field (required)
• Bachelor's degree (preferred)