Epic Ambulatory Analyst - Intermediate (Hybrid)

Responsibilities

• Works with requestors and users to understand and document current workflow with an eye toward proposed future workflows.
• Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios.
• Identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Creates test scripts, timelines, and plans for application and workflow changes.
• Performs actual testing of clinical information system configuration and processes, including testing across applications.
• Coordinates and participates in requestor and user testing of application changes.
• Provides tier-two support to end-users both remotely and in-person.
• Maintains and configures Epic applications.
• Monitors, investigates, troubleshoots, and resolves incoming tickets.
• Serves as a liaison between users and vendors.
• Coordinates system fixes and changes with software vendors.
• Coordinates the deployment of application changes with the training team and operations.

Qualifications

• Proven ability to successfully execute multiple assignments simultaneously in a matrixed environment.
• Demonstrated critical and analytical thinking proficiencies.
• Strong written and verbal communication skills.
• Demonstrated troubleshooting competencies.
• Excellent organizational management skills.
• Project Management skills.

About the Role

This position is responsible for ambulatory application(s)/module(s) of Epic. It requires individuals who thrive in a fast-paced, agile environment, capable of changing direction quickly, multitasking, and demonstrating a passion and eagerness to learn new technologies. The position collaborates with and provides tier-two support to their team and/or counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications.

Requirements

• A minimum of three (3) years of relevant experience with clinical or business systems with exposure to software development/build lifecycles.

Skills

• Proven ability to execute multiple assignments simultaneously in a matrixed environment.
• Demonstrated critical and analytical thinking proficiencies.
• Strong written and verbal communication skills.
• Demonstrated troubleshooting competencies.
• Excellent organizational management skills.
• Project Management skills.

Benefits

UT Health San Antonio offers an excellent benefits package for its employees, including medical, dental, vision, disability, flexible spending accounts (FSAs), retirement options, time off, and discounts. The position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Pay

The pay for this position is not specified in the job description.

Schedule

The schedule for this position is not specified in the job description.