INTERMEDIATE CLERK

This is a transfer opportunity at the Dental Clinic, Rancho Los Amigos National Rehabilitation Center, 7601 Imperial Hwy., Downey, CA 90242. Open to current County of Los Angeles employees who hold the payroll title of Intermediate Clerk and have successfully passed their probation.

Responsibilities

• Assist walk-in patients at the reception desk.
• Answer high volume phone calls, take messages, and direct calls to appropriate staff.
• Review documents for completeness and accuracy.
• Retrieve fax requests from the Kno2 system.
• Retrieve emails from Dentistry's general email inbox.
• Retrieve patient messages from the Health Portal.
• Schedule new and return patient appointments.
• Assist in other areas as needed.

Requirements

• Current County of Los Angeles employee with the payroll title of Intermediate Clerk.
• Successfully passed probation.

Desirable Qualifications

• Strong verbal, written, and telephone communication skills.
• Excellent customer service and strong problem-solving skills.
• Team player who can readily work with all levels of management, staff, and visitors.
• Ability to maintain confidentiality and security of sensitive information, including patient medical records.
• Ability to work effectively and productively with minimal supervision.
• Experience working with Adobe, Word, Excel, and PowerPoint.
• Ability to effectively manage time, establish priorities, multitask, and meet deadlines.
• Spanish language skills are preferred.

Employment is contingent upon passing a background check and review of the personnel file.