Intermediate – Alarm Technician

About the role

The Alarm Technician is responsible for installing, maintaining, troubleshooting, and repairing residential and commercial security systems. This position ensures all systems function according to client specifications and industry standards while providing excellent service and training to clients. The role works closely with the Security Systems Director and internal teams to maintain operational excellence across all alarm system projects.

Job Specifications

• Education: High school diploma or equivalent required. Vocational training or technical certifications preferred.
• Experience: Minimum of 2 years of alarm system installation and maintenance experience. Must be able to pre-wire and hard-wire alarm systems. Experience with multiple security panels and related technologies required.
• Licenses and Certifications: Must hold applicable state or local alarm technician licenses, if required. Valid driver’s license.

Prerequisite Skills

• Interpersonal, Verbal, and Written Communication: Strong interpersonal, verbal, and written communication skills.
• Engage and Train Clients: Ability to engage and train clients on alarm system usage.
• Organizational Skills and Attention to Detail: Excellent organizational skills and attention to detail.
• Read Drawings and Schematics: Ability to read design drawings, wiring diagrams, and system schematics.
• Decision-Making and Problem-Solving: Strong decision-making and problem-solving abilities.

Data Security and Confidentiality

Employees in this position have access to sensitive client and operational information, including system documentation, project records, and inventory data. This position requires strict adherence to company confidentiality standards, data protection policies, and all applicable regulatory requirements.

Duties and Responsibilities

• Installation & System Management: Install and program security alarm, audio, and video systems according to manufacturer specifications. Perform preventive maintenance and troubleshooting of alarm systems. Respond to service requests, diagnose malfunctions, and perform necessary adjustments or repairs. Pre-wire and hard-wire security panels and related equipment. Perform small core drilling through drywall, wood, cinder block, and concrete as needed.
• Client Interaction & Training: Instruct and train clients on the proper use of alarm systems and related technologies. Maintain professional and courteous communication with clients at all times.
• Documentation & Reporting: Maintain accurate records of all work performed and materials used. Complete and submit service reports, work orders, and maintenance logs in a timely manner. Communicate any system issues, deficiencies, or recommendations to the Security Systems Director.
• Teamwork & Leadership: Work collaboratively with internal teams, directors, and project managers. Support cross-functional initiatives and departmental projects as assigned. Aspire to grow as a technical leader in the security systems field.
• Other Tasks: Perform related tasks as required to support security system operations.

Compensation Package

The compensation package includes competitive hourly wage, medical, dental, and life insurance, 401(k), paid time off, and additional benefits.

Equal Employment Opportunity

HighCom Security Services, Inc. is an equal opportunity employer. Employment decisions are made based on merit. The company prohibits discrimination based on race, color, gender, religion, creed, sex, pregnancy, marital status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristics, veteran status, sexual orientation, or any other class protected by federal, state, or local law.