Interlibrary Loan Technician

We are a knowledge catalyst. We spark inquiry, discovery, collaboration, creation and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.

About the role

The Interlibrary Loan (ILL) Technician plays a critical role in supporting the University Libraries' interlibrary loan and document delivery services. Using resource sharing and library platforms such as ILLiad, Occam’s Reader, Docline, RSCVD and FOLIO, this position ensures the accurate and timely processing of daily ILL requests and Document Delivery services for CU Boulder patrons, as well as for national and international libraries. This position reports to the Head of Resource Sharing and works in close collaboration with the Operations Manager and Resource Sharing Section members to support various resource sharing activities as required.

Responsibilities

• Processes Article Requests for ILL Lending, Borrowing and Document Delivery
  • Processes and fulfills article and chapter requests for ILL Lending, Borrowing and Document Delivery in a timely manner with attention to detail and accuracy.
  • Supervises incoming requests, conducts searches in the local catalog and other discovery tools, and verifies articles for accuracy.
  • Ensures requests are processed efficiently and accurately.
• Processes Physical Items for Loan and Document Delivery
  • Ensures the timely and accurate delivery of all print ILL Lending, Borrowing and Document Delivery requests for materials held at the PASCAL Offsite Storage Facility and materials held at campus branch libraries.
  • Performs daily monitoring of requests as well as follow up with the various locations.
  • Performs searching and retrieving of physical items from locations in Norlin Library, some of the items can be large and heavy, up to 30 lbs.
  • Performs shelf checks to ensure accuracy, and search for missing and lost items.
  • Scans chapters and articles using an overhead scanner and a microform scanner and associated software.
  • Processes items returned by other libraries, notes damage and routes items accordingly.
• Student Lead
  • Along with the Operations Manager, assists in supervising student employees including coordinating and assigning work, answering questions and training students.
• Resource Sharing Services
  • Assists with various resource-sharing initiatives as needed, supporting the broader goals of the Resource Sharing Section.

Requirements

• Two (2) years of relevant experience in an occupation related to the work assigned to this position OR a combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
• Must be a current resident of Colorado to apply.
• Able to lift up to 30 lbs.

Qualifications

• Ability to communicate courteously and effectively, verbally and in writing, with internal and external partners.
• Respectful and collaborative approach to teamwork with colleagues and external partners.
• Ability to adapt to changing priorities.
• Excellent attention to detail, time management, and organizational skills.
• Commitment to adhering to University policies and applicable laws while carrying out responsibilities.

Skills

• Experience in interlibrary loan or resource-sharing services.
• Familiarity with ILLiad or other interlibrary loan management systems.
• Experience using scanning equipment and associated software, including overhead and microform scanners.
• Proficiency in Microsoft Excel, Google Sheets, and office productivity software.
• Knowledge of MARC records and bibliographic metadata.
• Understanding of library classification systems and searching strategies in order to conduct searching of the local catalog and discovery tools.

Schedule

The work schedule is Monday-Friday from 8:00 - 5:00 pm. Flexible schedule opportunities to shift workday slightly may be possible in discussion with the supervisor. Modality is primarily on-site.

Pay

The salary for this position is $43,000 (set based on pay equity and within the 1st quartile). If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024.

Benefits

• Comprehensive benefits package including medical, dental, and retirement plans.
• Generous paid time off.
• Tuition assistance for you and your dependents.
• ECO Pass for local transit.
• Access to world-class outdoor recreation and additional perks and programs through the CU Advantage program.