Interlibrary Loan Specialist

About the role

This position offers a great benefits package that includes tuition assistance for yourself and dependents. You will serve as the bridge connecting our campus community to a global network of information.

Responsibilities

• Serve as the bridge connecting our campus community to a global network of information.
• Supports day-to-day circulation activities at library service desks from Monday through Friday, including checking materials in and out, interpreting and enforcing Roesch Library policies, and providing technical assistance with printers, copiers, and computers.
• Shares in processing loanable materials, resolves patron problems, and assists with directional and technical inquiries.
• Captures and analyzes statistics for internal improvement and outward reporting.
• Facilitates training for other staff on ILL functions.
• Affords supervision and scheduling of student employees.

Requirements

• High School diploma or equivalent.
• Possesses a strong commitment to customer service.
• Basic knowledge of computers and scanners, proficiency required.
• Basic knowledge of Google Apps and MS Office Suite.
• Strong verbal and written communication skills.
• Ability to work independently, and also within a team environment.
• Strong organizational, problem-solving skills and attention to detail.
• Two years of full-time work experience.

Qualifications

• Bachelor’s Degree (preferred).
• Previous or current library working experience (preferred).
• Experience With Alma, Or Other Integrated Library Systems (preferred).
• Experience with Tipasa (interlibrary loan) software (preferred).
• Experience using library computer databases (preferred).
• Knowledge of library operations, materials, services, policies, and procedures (preferred).
• Ability to learn new software and advise on technology and process improvements (preferred).
• Ability to communicate effectively, and exercise tact (preferred).
• Ability to gather and maintain a variety of library records and statistics (preferred).
• Proficient at establishing priorities, timelines and processes in order to meet deadlines (preferred).
• Knowledge of course management systems and the role they play (preferred).
• Supervisory experience (preferred).
• Demonstrated and successful experience working with people from a variety of backgrounds (preferred).

Skills

• Customer Service
• Technical Assistance
• Research Skills
• Communication Skills
• Problem Solving
• Organizational Skills
• Attention to Detail
• Software Proficiency
• Training Facilitation
• Supervisory Experience
• Interpersonal Skills

Benefits

The benefits package includes tuition assistance for yourself and dependents.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Benefits

The benefits package includes tuition assistance for yourself and dependents.