Interim Warehouse Department Lead

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite.

About the role

Under general supervision, the Warehouse Department Lead will lead departments to meet daily requirements, business goals, and pursue continuous improvements. Practices safety awareness; order consolidation, picking, packing, replenishment, shipping, receiving, inventorying, and re-warehousing. Processing must be completed in a timely manner to maintain established department and location standards/goals.

Responsibilities

• Loads and unloads trailers, scans merchandise, builds pallets and labels merchandise
• Picks, packs and merges orders
• Re-bags/Re-tickets, replenishes and/or stocks merchandise as needed
• Verifies accuracy of production or location; may set or assign locations of products
• Performs manual, computer or RF functions to enter data in systems
• Manages flow based on available workload/orders
• Communicate with leads from other departments, as needed
• Document issues/challenges and report to management
• Responsible for training, ensuring accuracy and maintaining productivity levels
• Adheres to company policies and procedures; follows department training guidelines, best practices and operating procedures
• Keeps work area neat and clean
• Maintains standards of appearance according to location dress code
• Follows all location Safety Guidelines
• Ensures equipment and other department supplies are maintained

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Requirements

• Ability to follow instructions and take directions
• Ability to perform tasks consistently and accurately
• Ability to read, write and perform basic math and computer operations
• Attention to detail
• Effective verbal and written communication skills
• Ability to work as part of a team and interact effectively with others
• Ability to safely operate hand and power equipment according to procedure

Qualifications

• Generally requires a minimum of two (2) to three (3) years of related experience
• High School Diploma preferred, or a combination of education and equivalent work experience

Judgment/Reasoning Ability

• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

• Regularly required to talk and hear
• Frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms
• Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day
• May occasionally lift or move materials and products up to 60 pounds (proper lifting techniques required)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Noise level is usually moderate
• Hectic, fast-paced with multi-level distractions
• Company uniforms, closed-toed shoes, casual work environment
• Warehouse environment, may be required to wear safety equipment
• Ability to work extended hours as required

Pay

The expected salary range for this role is 18-27 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.