Interim Regional Manager

About the Role

Kids Empire is seeking an experienced Regional Manager to join a highly skilled team. The Regional Manager will work closely with the Director of Operations and the executive team to strategize and develop long-term plans that usher in new levels of productivity and success. This role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries.

Responsibilities

• Oversee Park experience and a financially successful market of 5 to 10 Parks
• Lead, manage, and hold Park Managers and their employees accountable to the KE way
• Supervise and guide individual location managers/supervisors and employees
• Supervise and support the day-to-day operations of multiple parks within the market
• Conduct regular Park visits to assess performance and address operational issues
• Develop and implement strategies to achieve revenue and profit targets
• Conduct performance evaluations and implement improvement plans as needed
• Foster effective communication channels between Parks and the Support Center
• Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards
• Uphold a disciplined training approach aligned with Learning and Development processes and policies
• Implement and enforce best practices for customer service, ride/structure maintenance, food service, and other operational areas
• Manage and conduct park assessments for all locations assigned
• Conduct interviews and hire management and staff when needed
• Implement strategies to enhance customer satisfaction and loyalty
• Discipline employees and terminate when policies are violated
• Prepare and audit employee schedules
• Oversee the timekeeping system and approve time off for Park Management
• Manage and communicate with all vendors associated with their market
• Ensure Open and Closing procedures are followed at all locations assigned
• Ensure all rides and facilities are properly maintained and meet safety standards
• Implement safety protocols and conduct regular safety audits
• Coordinate with maintenance teams to address any issues promptly
• Ensure parks follow processes, policies, and compliance
• Manage and oversee park openings and closings via remote access
• Conduct audits and participate in investigations alongside other departments
• Conduct Park assessments to ensure compliance, safety, and performance monthly in all Parks
• Walk the floor regularly when visiting parks to monitor for unsafe hazards and ensure guests follow park attendance rules, regulations, and guidelines
• Address customer complaints and concerns promptly and professionally

Qualifications

• Strong understanding of operations, financial management, and customer service
• Ability to develop and implement strategies for market growth and success
• Strong leadership skills
• Bachelor's degree (or equivalent) in business administration or related field
• Experience in developing Performance Improvement Plans and Action Plans
• Strong working knowledge of data analysis and performance metrics using business management software
• Proven experience in a multi-unit role
• Good communication skills, customer service skills, and strong conflict-resolution skills

Physical Demands & Work Environment

• Stand, walk, bend, twist constantly
• Frequent travel throughout your markets
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic work environment during peak hours
• Must be able to work in a tight structure
• Work weekends and holidays