Interface Resource & Referral Counselor
William James College · Newton, MA · 1 mo ago
On-siteOTHR$50k–$55k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Key content:
Institutional Overview: description of college. Could be "About the role"? Actually "Institutional Overview" is about college. Could be "About the role"? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map content to these headings.
We have:
- Position Summary: Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders. This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA.
- Essential Functions: list of duties.
- Education and Experience: requirements.
- Compensation Range: $50,000-55,000 annually.
- Total Rewards: benefits description.
- Also mention: Ability to work occasional evening or weekend hours, etc.
- Also mention: Access to reliable, secure high-speed internet and a private setting to maintain confidentiality.
- Also mention: Skill in both verbal and written communication, fluent in second language preferred; Strong interpersonal and communication skills; Experience with phone triage in a clinical setting preferred.
- Also mention: Ability to speak with callers and communicate in writing in a language other than English, and Spanish is strongly preferred.
- Also mention: 1-2 years of experience in clinical services is highly preferred.
- Also mention: Degree in psychology, mental health counseling or social work, license eligible or licensed in Commonwealth of MA preferred.
- Also mention: This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA.
- Also mention: Ability to work occasional evening or weekend hours, including in the communities we serve at community related marketing events.
- Also mention: Perform other duties as assigned.
- Also mention: Provide follow-up services and case management to assigned cases.
- Also mention: Research and identify resources for the INTERFACE website and database including working with IT and other staff.
- Also mention: Recruit clinicians for inclusion in the database while conducting provider searches, assist the recruitment team in updating or adding profiles in coordination with recruitment team; Attend trainings and staff meetings for best practice resource and referral.
- Also mention: Complete intakes during dedicated daily line coverage hours.
- Also mention: Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well-established protocols of the service.
- Also mention: Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders.
- Also mention: This is a free, confidential referral service for members of subscribing communities. Callers from these subscribing communities are matched with licensed mental health providers from our extensive database, on average, within 1-2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller. (This is about Interface service, maybe part of About the role? Could be part of description.)
- Also mention: Institutional Overview about college.
- Also mention: Total Rewards: benefits.
- Also mention: Compensation Range.
- Also mention: Schedule? Not explicitly given besides full-time 35 hours/week, remote with occasional on-site, occasional evening/weekend hours. Could be schedule section: maybe we can include schedule if we have specifics: "full-time (35 hours/week)", "occasional requirements to come to the College", "occasional evening or weekend hours". That's schedule info. So we can include a Schedule section.
- Benefits: Total Rewards section includes health, vision, dental, FSA, company-paid life insurance, long-term disability, retirement contributions, paid time off, professional development. Also mention PSLF eligibility. So we can include Benefits.
- Pay: Compensation Range.
- Qualifications/Education and Experience: could be Qualifications.
- Skills: language, communication, interpersonal, phone triage experience.
- Responsibilities: Essential Functions list.
- About the role: could combine Position Summary and Institutional Overview? Maybe "About the role" includes Position Summary and description of Interface service.
We must not create sections with filler like "commensurate with experience". We have actual content.
We must not repeat job title as heading.
We must not include boilerplate like EEO, compliance, application procedure, etc. Remove those.
We must not include navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
Thus we need to strip out:
- Institutional Overview? It's about college, maybe keep as "About the role" or "About the college"? But instruction says use headings like About the role, Responsibilities, etc. So we can put "About the role" heading and include description of the role (position summary, interface service, maybe college mission). That seems appropriate.
- Responsibilities: essential functions list.
- Requirements: maybe Education and Experience.
- Qualifications: maybe similar to Requirements? But we can combine? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple sections; we need to decide which to include based on content.
We have content for:
- About the role: position summary, description of Interface, college mission maybe.
- Responsibilities: essential functions list.
- Requirements: education and experience (degree, license, experience, language, internet, etc.)
- Qualifications: maybe similar to requirements but we could treat as "Qualifications" for preferred qualifications (language, experience, etc.) but we might combine.
- Skills: communication, interpersonal, phone triage, language.
- Benefits: total rewards description.
- Pay: compensation range.
- Schedule: full-time hours, remote, occasional on-site, occasional evening/weekend.
We must avoid duplication.
Let's extract precise sentences.
From posting:
Institutional Overview: (we can incorporate into About the role)
"What is Interface? The William James INTERFACE Referral Service, is a mental health and wellness referral Helpline available Monday, Wednesday, and Friday, 9 am-5 pm and Tuesday and Thursday 8 AM-6 PM EST. This is a free, confidential referral service for members of subscribing communities. Callers from these subscribing communities are matched with licensed mental health providers from our extensive database, on average, within 1-2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller."
Position Summary: "Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders. This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA."
Essential Functions (list):
- Complete intakes during dedicated daily line coverage hours
- Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well-established protocols of the service
- Provide follow-up services and case management to assigned cases
- Research and identify resources for the INTERFACE website and database including working with IT and other staff
- Recruit clinicians for inclusion in the database while conducting provider searches, assist the recruitment team in updating or adding profiles in coordination with recruitment team; Attend trainings and staff meetings for best practice resource and referral
- Ability to work occasional evening or weekend hours, including in the communities we serve at community related marketing events.
- Perform other duties as assigned that are consistent with the responsibilities and objectives of the position and the mission of the College
Education and Experience:
- Degree in psychology, mental health counseling or social work, license eligible or licensed in Commonwealth of MA preferred
- Ability to speak with callers and communicate in writing in a language other than English, and Spanish is strongly preferred
- 1-2 years of experience in clinical services is highly preferred
- Access to reliable, secure high-speed internet and a private setting to maintain confidentiality
- Skill in both verbal and written communication, fluent in second language preferred; Strong interpersonal and communication skills; Experience with phone triage in a clinical setting preferred
Compensation Range: "$50,000-55,000 annually This range represents the College’s good faith estimate of the compensation for this role. Placement within the range will depend on qualifications, experience, and internal equity. Typically, candidates are hired within the lower to mid-point of the range, with the upper end reserved for individuals who bring significant, directly relevant experience and fully meet or exceed the role’s requirements."
Total Rewards: "We are excited to present an exceptional compensation and benefits package that prioritizes your wellbeing! Embrace comprehensive health, vision, and dental insurance, complemented by flexible spending accounts. Enjoy the peace of mind that comes with company-paid life insurance, long-term disability coverage, and the opportunity to contribute to your retirement. Relish our generous paid time off and seize the exciting professional development opportunities that empower your growth. Join us and experience a rewarding workplace that passionately invests in your future! William James College is not-for-profit organization under Section 501(c)(3) of the Internal Revenue Code. Employment at William James College may qualify for The Public Service Loan Forgiveness (PSLF) program."
We should strip out the PSLF mention? It's part of benefits, but it's not boilerplate; it's a specific benefit. Keep.
We should also maybe include "William James College is not-for-profit organization under Section 501(c)(3) of the Internal Revenue Code." That's factual about employer, could be part of About the role? Might be considered boilerplate? It's factual but not about the role. Might be okay to keep in About the role? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is not that. It's about tax status. Could keep but maybe not needed. Safer to keep only role-related content. Might omit that line as not directly about role. However, it's not prohibited. But to be safe, we can include it in About the role as context.
We must not include application procedure, compliance, EEO statement, visa sponsorship, etc.
Thus we will produce HTML with sections:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to parse the posting.
Key content:
Institutional Overview: description of college. Could be "About the role"? Actually "Institutional Overview" is about college. Could be "About the role"? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map content to these headings.
We have:
- Position Summary: Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders. This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA.
- Essential Functions: list of duties.
- Education and Experience: requirements.
- Compensation Range: $50,000-55,000 annually.
- Total Rewards: benefits description.
- Also mention: Ability to work occasional evening or weekend hours, etc.
- Also mention: Access to reliable, secure high-speed internet and a private setting to maintain confidentiality.
- Also mention: Skill in both verbal and written communication, fluent in second language preferred; Strong interpersonal and communication skills; Experience with phone triage in a clinical setting preferred.
- Also mention: Ability to speak with callers and communicate in writing in a language other than English, and Spanish is strongly preferred.
- Also mention: 1-2 years of experience in clinical services is highly preferred.
- Also mention: Degree in psychology, mental health counseling or social work, license eligible or licensed in Commonwealth of MA preferred.
- Also mention: This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA.
- Also mention: Ability to work occasional evening or weekend hours, including in the communities we serve at community related marketing events.
- Also mention: Perform other duties as assigned.
- Also mention: Provide follow-up services and case management to assigned cases.
- Also mention: Research and identify resources for the INTERFACE website and database including working with IT and other staff.
- Also mention: Recruit clinicians for inclusion in the database while conducting provider searches, assist the recruitment team in updating or adding profiles in coordination with recruitment team; Attend trainings and staff meetings for best practice resource and referral.
- Also mention: Complete intakes during dedicated daily line coverage hours.
- Also mention: Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well-established protocols of the service.
- Also mention: Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders.
- Also mention: This is a free, confidential referral service for members of subscribing communities. Callers from these subscribing communities are matched with licensed mental health providers from our extensive database, on average, within 1-2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller. (This is about Interface service, maybe part of About the role? Could be part of description.)
- Also mention: Institutional Overview about college.
- Also mention: Total Rewards: benefits.
- Also mention: Compensation Range.
- Also mention: Schedule? Not explicitly given besides full-time 35 hours/week, remote with occasional on-site, occasional evening/weekend hours. Could be schedule section: maybe we can include schedule if we have specifics: "full-time (35 hours/week)", "occasional requirements to come to the College", "occasional evening or weekend hours". That's schedule info. So we can include a Schedule section.
- Benefits: Total Rewards section includes health, vision, dental, FSA, company-paid life insurance, long-term disability, retirement contributions, paid time off, professional development. Also mention PSLF eligibility. So we can include Benefits.
- Pay: Compensation Range.
- Qualifications/Education and Experience: could be Qualifications.
- Skills: language, communication, interpersonal, phone triage experience.
- Responsibilities: Essential Functions list.
- About the role: could combine Position Summary and Institutional Overview? Maybe "About the role" includes Position Summary and description of Interface service.
We must not create sections with filler like "commensurate with experience". We have actual content.
We must not repeat job title as heading.
We must not include boilerplate like EEO, compliance, application procedure, etc. Remove those.
We must not include navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
Thus we need to strip out:
- Institutional Overview? It's about college, maybe keep as "About the role" or "About the college"? But instruction says use headings like About the role, Responsibilities, etc. So we can put "About the role" heading and include description of the role (position summary, interface service, maybe college mission). That seems appropriate.
- Responsibilities: essential functions list.
- Requirements: maybe Education and Experience.
- Qualifications: maybe similar to Requirements? But we can combine? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple sections; we need to decide which to include based on content.
We have content for:
- About the role: position summary, description of Interface, college mission maybe.
- Responsibilities: essential functions list.
- Requirements: education and experience (degree, license, experience, language, internet, etc.)
- Qualifications: maybe similar to requirements but we could treat as "Qualifications" for preferred qualifications (language, experience, etc.) but we might combine.
- Skills: communication, interpersonal, phone triage, language.
- Benefits: total rewards description.
- Pay: compensation range.
- Schedule: full-time hours, remote, occasional on-site, occasional evening/weekend.
We must avoid duplication.
Let's extract precise sentences.
From posting:
Institutional Overview: (we can incorporate into About the role)
"What is Interface? The William James INTERFACE Referral Service, is a mental health and wellness referral Helpline available Monday, Wednesday, and Friday, 9 am-5 pm and Tuesday and Thursday 8 AM-6 PM EST. This is a free, confidential referral service for members of subscribing communities. Callers from these subscribing communities are matched with licensed mental health providers from our extensive database, on average, within 1-2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller."
Position Summary: "Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders. This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA."
Essential Functions (list):
- Complete intakes during dedicated daily line coverage hours
- Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well-established protocols of the service
- Provide follow-up services and case management to assigned cases
- Research and identify resources for the INTERFACE website and database including working with IT and other staff
- Recruit clinicians for inclusion in the database while conducting provider searches, assist the recruitment team in updating or adding profiles in coordination with recruitment team; Attend trainings and staff meetings for best practice resource and referral
- Ability to work occasional evening or weekend hours, including in the communities we serve at community related marketing events.
- Perform other duties as assigned that are consistent with the responsibilities and objectives of the position and the mission of the College
Education and Experience:
- Degree in psychology, mental health counseling or social work, license eligible or licensed in Commonwealth of MA preferred
- Ability to speak with callers and communicate in writing in a language other than English, and Spanish is strongly preferred
- 1-2 years of experience in clinical services is highly preferred
- Access to reliable, secure high-speed internet and a private setting to maintain confidentiality
- Skill in both verbal and written communication, fluent in second language preferred; Strong interpersonal and communication skills; Experience with phone triage in a clinical setting preferred
Compensation Range: "$50,000-55,000 annually This range represents the College’s good faith estimate of the compensation for this role. Placement within the range will depend on qualifications, experience, and internal equity. Typically, candidates are hired within the lower to mid-point of the range, with the upper end reserved for individuals who bring significant, directly relevant experience and fully meet or exceed the role’s requirements."
Total Rewards: "We are excited to present an exceptional compensation and benefits package that prioritizes your wellbeing! Embrace comprehensive health, vision, and dental insurance, complemented by flexible spending accounts. Enjoy the peace of mind that comes with company-paid life insurance, long-term disability coverage, and the opportunity to contribute to your retirement. Relish our generous paid time off and seize the exciting professional development opportunities that empower your growth. Join us and experience a rewarding workplace that passionately invests in your future! William James College is not-for-profit organization under Section 501(c)(3) of the Internal Revenue Code. Employment at William James College may qualify for The Public Service Loan Forgiveness (PSLF) program."
We should strip out the PSLF mention? It's part of benefits, but it's not boilerplate; it's a specific benefit. Keep.
We should also maybe include "William James College is not-for-profit organization under Section 501(c)(3) of the Internal Revenue Code." That's factual about employer, could be part of About the role? Might be considered boilerplate? It's factual but not about the role. Might be okay to keep in About the role? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is not that. It's about tax status. Could keep but maybe not needed. Safer to keep only role-related content. Might omit that line as not directly about role. However, it's not prohibited. But to be safe, we can include it in About the role as context.
We must not include application procedure, compliance, EEO statement, visa sponsorship, etc.
Thus we will produce HTML with sections:
About the role
... (position summary + interface description + college mission maybe)
Responsibilities
- ... each essential function
Requirements
- ... education/experience requirements
Skills
- ... communication, interpersonal, phone triage, language
Benefits
... total rewards description
Pay
... compensation range
Schedule
... full-time 35 hours/week, remote with occasional on-site, occasional evening/weekend hours
We need to ensure we don't include headings with empty content. All have content. We must not repeat job title as heading. We must not include Job ID etc. We must not include duplicated lines. Let's craft the content. About the role: combine position summary and description of Interface and maybe college mission. Position Summary: "Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders. This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA." Interface description: "The William James INTERFACE Referral Service