Intercompany Runner/Receptionist

Responsibilities

• Answer and direct all incoming calls according to all company policies with exceptional phone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel and notify them as soon as possible about pending messages.
• Congnrols questions and issues with the appropriate department personnel.
• Address customers' concerns and issues or escalate them as needed.
• Help with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Scan all necessary documents into the scanner with strong attention to detail to ensure accuracy.
• Filing as assigned by management.
• Transport paperwork from one dealership to another.
• Greet customers in the showroom floor.
• Maintain confidentiality of company and customer information at all times.
• Answer service department telephone calls and direct the people to the best suited person to take the call and take message for person when not available.
• Aid Service Department submit paperwork to external companies for claims payments.
• Aid the Service Department to contact customers when their car is ready to be picked up.
• Perform other duties as assigned.

Qualifications

• No experience required but a PLUS!! Automotive Dealership experience a PLUS!! Service and hospitality industries experience a PLUS!
• Previous retail and customer service experience preferred.
• Must have a valid California driver's license with a clean driving record.
• Basic computer and Microsoft Office Skills.
• Strive to respect and facilitate teamwork with all departments.
• Professional appearance and work ethic.
• Excellent communication, customer service and problem-solving skills, and the ability to maintain composure under stress.
• Strong Organization skills, ability to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must be self-motivated with good written and verbal communication skills.
• Must conduct oneself in a professional manner and have strong attention to detail.
• Strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Bilingual is a plus!