Receptionist/Switchboard Operator

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the underserved population, without regard for ability to pay.

About the role

We are seeking a Receptionist/Switchboard Operator to join our team.

Responsibilities

• Answer high-volume calls on a multi-line phone system; screen and direct calls, take detailed messages and/or forward telephone calls to appropriate physician or team member. Most calls require staff to obtain specific information from the caller to determine the appropriate call placement.
• Schedule patient appointments.
• Accurately enter and verify demographic and insurance information in the EMR.
• Meet and greet patients with a positive attitude.
• Perform general clerical duties including but not limited to preparing and forwarding mail, scanning, photocopying, and faxing as required.
• Demonstrate a high level of professionalism in dealing with confidential and sensitive issues; comply with HIPAA rules and regulations.
• Collaborate with clinical staff to support communication needs and ensure patients receive timely responses.
• Perform other related duties as assigned by physician, supervisor, or management.

Requirements

• HS/GED; experience could replace education requirements.
• Preferred 2-5 years of relevant experience.
• Strong proficiency in MS Office Outlook, Word, PowerPoint, and Excel.

Skills

• Excellent interpersonal skills; must demonstrate professionalism, courtesy, and a respectful attitude in dealing with patients, team members, families, and significant others.
• Display courtesy, tact, and patience with all members of the team and extended community.

Benefits

• Medical coverage.
• 401k Retirement Plan with discretionary match.
• Free Life Insurance and Long-Term Disability.
• Transportation Plan.
• Generous Paid Vacations and Holidays.

Pay

$18/hour