Regional Receptionist/Switchboard Operator

Location: San Antonio, TX

About the role

Serves as the receptionist and switchboard operator for Regional Administrative Services. Answers, places, and routes calls. Answers routine questions and refers callers to appropriate resources. Greets clients and visitors, answers general questions, and notifies staff of clients and visitors. Performs administrative or support work, may monitor requests and assign work tasks, sorts and routes mail, and assists with scheduling Regional Headquarters training rooms.

Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Greets clients and visitors, answers general questions, provides general information, and may explain rules/procedures. Directs callers to proper staff (may involve notification to staff that the visitor has arrived). (30%)
• Answers and routes calls. May refer callers or visitors to services or resources at other agencies or organizations. (30%)
• Performs administrative or support work for Regional Administrative Services (e.g., typing correspondence/documents, monitoring requests and assigning work tasks, tracking assignments, maintaining logs, completing forms/reports, scheduling training rooms at regional headquarters). (30%)
• Sorts incoming mail for Regional Headquarters office and prepares outgoing mail. (10%)
• May assist with emergency/disaster situations throughout the state.

Requirements

• High School diploma or GED is required.
• Experience in performing clerical related work such as receptionist and telephone switchboard operator.
• Valid Class C Texas Driver’s License.
• Ability to travel which may include overnight stays (up to 5% travel).
• Ability to lift, push, pull, and carry 30 lbs.

Skills

• Knowledge of modern office practices, procedures, and office machines/equipment.
• Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
• Skill in organizing and prioritizing workload.
• Skill in managing multiple priorities.
• Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.
• Ability to communicate effectively orally and in writing.

Pay

Salary range: $3,126.03 - $3,320.33 per month.

Only former and current Health and Human Services Commission employees will be offered a salary above $3,126.03. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $3,126.03 if they have recent, comparable experience (within one year prior to the application closing date). Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $3,126.03.

Schedule

• Full-time
• Day shift
• Not eligible for telework

Benefits

• 100% paid employee health insurance for full-time eligible employees.
• Defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.