Receptionist/Switchboard Operator

This is a full-time position with the Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of Independence Mental Health Institute (IMHI).

About the role

The successful candidate will serve as a Receptionist/Switchboard Operator, responsible for greeting and assisting visitors, answering and directing incoming calls, and providing general reception support at the facility. The position also includes a variety of additional duties, such as basic clerical tasks and other assigned responsibilities.

IMHI provides inpatient treatment and acute psychiatric services, including individualized treatment plans and support for children and adolescent patients to continue their education. Treatment may include medication, group counseling, and activities therapies.

Schedule

The regular schedule will be night shift (11:00 p.m. to 7:00 a.m.). Additional shift coverage, including day, weekend, or holiday hours, may be required to support the facility’s 24/7 operations.

Requirements

• Applicants will be required to complete a background check.
• Within a period of time after hire, employees may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Benefits

• Health, Dental, and Vision Coverage: Low-cost health and dental insurance packages with outstanding coverage.
• Paid Time Off: Vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) and the Retirement Investors Club (RIC), with the State matching dollar-for-dollar up to $75/month.
• Flexible Spending Accounts: For medical and dependent care expenses.
• Insurance Coverage: Life insurance and free long-term disability insurance.
• Employee Assistance Program: Resources and support for personal and professional challenges.
• Employee Discount Programs: Discounts on a variety of goods and services.

Location

IMHI is located in Independence, Iowa, a city of approximately 6,000 in scenic Northeast Iowa. The Wapsipinicon River flows through town, offering recreational opportunities such as canoeing and fishing. Independence features a newer public library, trails, and Cedar Rock State Park, which includes a Frank Lloyd Wright home. The city is 30 minutes from Waterloo/Cedar Falls, 45 minutes from Cedar Rapids, and 1 hour from Iowa City.