Intercom

About the role

Fin is the Customer Agent company delivering perfect customer experiences—from support to sales to commerce. Originally founded as Intercom 14 years ago, we were one of the fastest companies to grow from $1M to $50M ARR. Today, still founder-led, we are one of the largest private software companies in the world and the leader in the new category of AI Customer Agents. Fin aims to create extraordinary value for both employees and investors by tackling work worth trillions across service, sales, and success.

We want to be a defining AI company—one people point to when they tell the story of this era. We hold a very high bar, but for the particularly ambitious and brilliant, there are few better places to work. If you want to work at the company leading the most important categories in this pivotal moment for technology, we'd love to talk.

Why Fin

Our north star is shareholder value. We believe we will create that through incredible work, achieved by fostering a great culture.

Vision

Our vision is to build an AI Customer Agent that delivers a seamless, personal, concierge experience across the entire customer journey. Fin started as a Customer Service Agent, and now we are pursuing the holy grail of customer experience.

AI Research

The AI Group continuously optimizes Fin’s performance through cutting-edge research, experimentation, and innovation, publishing insights on our AI research blog.

Events

We run flagship events worldwide—from Pioneer to AI meetups—bringing together the people building the next generation of AI products and customer experience.

Leadership

Work with industry leaders rewriting the rules:

• Des Traynor, Chief Strategy Officer & Co-founder: Leads Fin's R&D org and oversees product strategy. Previously co-founded Exceptional and was a UX designer for web apps. Focused on helping companies transition from SaaS to AI.
• Paul Adams, Chief Product Officer
• Fergal Reid, Chief AI Officer
• Emmet Connolly, SVP Design
• Archana Agrawal, President
• Declan Ivory, VP of Customer Support

Benefits

Health & wellness

• Comprehensive health, dental, and vision insurance for you and your dependents
• Employee Assistance Program with mental health support and counseling
• Income protection if illness or injury keeps you from work
• Life insurance coverage up to 4x your annual salary at no cost to you

Family & time off

• Up to 26 weeks of fully paid leave for birthing parents
• 6-8 weeks of fully paid parental leave for non-birthing parents
• Flexible vacation policy—take the time you need to recharge
• Work from home support including setup

Financial future

• Company retirement plan with employer matching to help you build long-term wealth
• Ownership at Fin through RSU stock grants—your success is our success
• Commuter benefits to make getting to the office easier

Locations

Six international offices. One global team:

• Berlin: Zimmerstrasse 78, Floor 7, 10117 Berlin
• Chicago: 1330 W. Fulton Market, Suite 750, Chicago, IL 60607
• Dublin: 124 St Stephen's Green, Dublin 2, D02 C628
• London: 9th Floor, The Warehouse, 211 Old St, London, EC1V 9NR
• San Francisco: 55 2nd Street, 4th Floor, San Francisco, CA 94105
• Sydney: 285A Crown St, 1st Floor, Surry Hills, NSW 2010, Sydney